Veterans Affairs - Graduate School of Defense Management
Operations Management for Healthcare Professionals
This course is intended to help U.S. Department of Veterans Affairs (VA) logistics professionals improve supply chain performance to better support health care operations. The course will systematically review the implications of supply chain design on the inter-related performance measures of cost, delivery response time, service levels (fill rates) and capacity. The goal of the course is to support VA logisticians in their efforts to provide top-level service and rapid response, at minimum cost.
This one-week course provides the foundational graduate-level knowledge of operations and logistics necessary to understand and improve health care logistics. Topics include Process Flow Analysis, Inventory Management Theory, Demand Management, Introduction to Forecasting and Introduction to Process Improvement techniques.
Applications and all requirements for course attendance can be obtained through: VHASCETM@va.gov
Priority will be given to:
- Grades GS 11-15; Target 9/11 that have completed a college degree may also be considered
- VISN/Facility level supervisors