NSA Monterey Programs and Services - Naval Support Activity Monterey

Nested Applications
NSAM FAQS

NSA MONTEREY PROGRAMS AND SERVICES - June 4, 2021


Entry Control Points:

The Sloat gate and Annex gate remain available 24/7. 

  • The Visitor Control Center is open - normal hours - Monday-Friday 0700-1130 and 1200-1500 (except closed on Federal Holidays).

  • The three pedestrian turnstiles on the main site / NPS campus are set for inbound and outbound foot traffic. 

All three pedestrian turnstiles on NSAM Main Site / NPS Campus are now available for inbound and outbound installation access for personnel whose Department of Defense Common Access Card (CAC) has been enrolled at the NSA Monterey Visitor Control Center for turnstile access.

Again, the NSA Monterey Visitor Control Center (VCC) is located adjacent to Sloat Gate area and open for customer service Monday-Friday 0700-1130 and 1200-1500 (except closed on Federal Holidays).

In addition to the CAC, an individual must be in possession of a proper PIN code provided when enrolling at the Visitor Center.

Individuals with previously enrolled CACs do not need to be re-enrolled.

Only IDs with a chip can be enrolled for turnstile access; Force Protection Department reached out to NIWC Pacific (Navy Command responsible for pedestrian turnstile implementation on DON installations) to ascertain future non chip ID options.

  • The Annex pedestrian turnstile is operational for enter/exit.

A CAC with a chip that has been enrolled/coded for Annex turnstile access is required for turnstile use.

In addition, a CAC with associated discrete PIN provided at time of enrollment is required to activate the Annex turnstile in either direction.

Individual CACs previously enrolled will work and do not need re-enrollment.

New enrollment/coding is performed by ITC Pinon (cc’d) at Building 31 (Navy Police sub-station) located at the Annex.

He may be reached via email at christian.pinon@nps.edu for an appointment.

Please note that Visitor Control Center by Sloat ECP does NOT conduct enrollment/coding of CACs for the turnstile at the Annex.

Pedestrians are now encouraged by Officers on Post to utilize the turnstile rather than walk in the vehicle lanes of the Annex ECP.


Motorcycles Training Courses:

POC NSAM Safety Office, Holly Rose, 831-656-3117 or hrose@nps.edu

Basic Rider Courses  19-20 June, 17-18 July, August 14-15

Experienced Rider Courses 20 June, 15 August

Advanced Rider Course 16-18 July


Sexual Assault Prevention and Response Services:

Jen Schoen, NSA Monterey’s Sexual Assault Resource Coordinator, is currently teleworking from 0800-1630 Mon-Friday, but remains on call 24/7 for sexual assault issues.  

All survivors of sexual assault will be provided support, resource information, and one on one consultations, if needed.

DoD Safe Helpline 877-995-5247

24/7 Unit Victim Advocate 831-760-2329

24/7 SARC 831-760-0020


Fleet and Family Support Center:

Main facility located within La Mesa Village housing is closed.

Virtual systems and protocols continue for service delivery; however, FFSC began to phase in services via one-on-one in-person with mitigations on a case by case basis.

Counseling services available @ 831-656-3060

For military service members and families the Fleet and Family Support Center (FFSC) remains closed for in person services, however new arrival check-in and a litany of general information is available electronically via the following link:

https://sites.google.com/view/ffscmontereywelcomepackage/home

Online check-in with the FFSC results in receipt of a Welcome Aboard Packet for newly assigned personnel. 


Child & Youth Programs (CYP) - Child Development Center (CDC) / School-Age Care (SAC) / Teen Center (TECH Connection):

All CDC / SAC Staff must wear facemasks at all times while in the program.

CYP mask guidelines:

Children under the age of 5 attending the CDC are currently not required to wear masks.  All SAC children are required to wear masks while in care. 

Health screening of parents and children continue upon arrival at the CDC and SAC as a method to minimize COVID-19 exposure to children, staff and parents. 

  • Parents are required to self-care for own children at home if Navy full-time telework agreement during COVID-19 pandemic is executed, parent fees will be waived/space saved.

  • CYP will continue to adapt its operations as necessary to meet both the Navy’s mission and family requirements while ensuring the children in CYP’s care and CYP professionals are healthy and safe.

The Presidio of Monterey Child Youth Services (CYS) is also an option to authorized DoD patrons for Child Development services on the Peninsula.

For the latest information: https://presidio.armymwr.com/programs/cyss or call (831) 242-7765.


Historic Del Monte Hotel (Navy Gateway Inn and Suites):

All authorized patrons have an ability to book reservations for official or leisure travel.


Navy Getaways RV park at the Pines:

All authorized patrons have an ability to book reservations for official or leisure travel.


Eateries:

Café Del Monte:  Open Monday - Friday 0730-1400 for lunch and breakfast.

Starbucks: Open Monday - Friday 0700-1300.  Take-out only. 

El Prado: Dinner service 7 days a week 1600-2000.  Take out only; however Delivery available to guests staying at the Historic Del Monte Hotel for a $5 delivery fee.  New Trident retail glassware available for purchase during dinner service.

Trident Rose Garden: Trident room at the Historic Del Monte Hotel expanded beyond the Rose Garden and increased to 50% capacity indoor dining effective 01 June 2021.

Socially Distanced Tables; Rose Garden – two seated fire pit areas (8 person per/max) remain an option.

Thursday 4:00 – 8:30 PM

Friday and Saturday 4:00 – 10:00 PM.

Table reservation an option for 90 minute periods of time - Please use the online reservation information located at https://www.facebook.com/NavyLifeNSAM/ or call 831-656-2079.

Acuity app discontinuation will occur for Trident Room and Rose Garden after Saturday 05 June 2021.

Customers who had or intend to make use of the app between now and then for the upcoming four day period will secure themselves a reservation for an indoor table for the reservation time/date.

If a customer does not arrive within 15 minutes of the acuity app reservation time/date then the reservation will be forfeit, and the customer may have to wait for seating.

If no use of the acuity app by a customer for a reservation this weekend then a customer may have to wait until seating is available.


MWR ITT Ticket Office:

Closed UFN.


The Monterey Pines Golf Course:

Course open to the general public.  Military ID card holders (Military, DOD Civilian, Retiree and Dependents) have priority advance tee times from 0800-0930 weekends and Holidays.  Course Grill is open for take-out and as of 01 June 50% capacity indoor sit down dining.


NSAM Fitness Center to include NOFFS:

Active Duty military personnel to include activated Reserve/Guard and FN military, AD military Dependents ages 15 and older, DoD civilians, and MIL / CIV DoD retirees have the ability to make an appointment.  

AD Dependents, DoD civilians, and MIL / CIV DoD retirees have access 0800-1530 (non-peak hours on weekdays).  No time restrictions for weekends.

Contractors and guests age 15 and older have the ability to make an appointment with payment of fee effective 01 June 2021, for access 0800-1530 (non-peak hours on weekdays).  No time restrictions for weekends.

Lockers and showers re-opened at 50% capacity effective 01 June.

Sauna, Racquetball Court, and Basketball Court remain closed until further notice.

Please note – Non MWR ‘gyms’ on Navy property, for instance, at the Annex shall remain closed until further notice. 

Visit https://nrswn92.as.me/montereyfitness to book time and Fitness Area, Main Gym or NOFFS Zone, as early as 5 days in advance and up to 3 hours prior to your desired time for 90 minute sessions. Only 1 fitness area and time block can be booked in a day.

Again, please note that you can reserve your time block 5 days in advance. Rescheduling and Cancelling your appointment can be done up to 2 hours before your scheduled time. Reservations are required to access the Fitness Areas.

Upon entry, show appropriate ID to verify status and appointment booking confirmation (email confirmation on your device or print out of confirmation). Fitness staff will ask the COVID-19 Screening Questionnaire and take your temperature.

Minimize “in and out” access to the facility, and upon exiting, re-entry check in procedures are mandatory.

Monthly Locker Rentals are available in the Main Gym and Bath-house.

Summer Hours of Operation June 21 through July 5:

  • Monday to Friday 0500-1700

  • Saturday 0800-1600

  • Sunday 0900-1600

July 4 Closed

July 5 Closed

For additional questions, please email FitnessC@nps.edu or call 831-656-3118

Per the City of Monterey - The Monterey Sports Center Complex Pool opened for lap swim on 19 April; for Military Service members affiliated with NSA Monterey contact the Fitness Center front desk onboard the installation to inquiry about the Memorandum of Agreement in support of Navy Physical Fitness Assessment Requirements between the City and Naval Support Activity which enables individual military service members discounted lap swim, with Navy MWR reimbursement of the difference to the City, at the Monterey Sports Center Complex.


Religious Ministry Program:

The Religious Ministry Program opened the chapel doors to DoD affiliated personnel who have access to the installation on Sunday March 28th.

Pursuant to COVID guidelines, the chapel as of 18 April operates at no more than 50% capacity, which means a maximum of 150 people may attend services at one time.

Catholic Services:          
Sunday Mass: 0900     
Daily Mass (Mon–Thurs): 1205     

Protestant Services:
Sunday Message: 1030

If you have any questions or concerns, please direct them to anton.arganoza@nps.edu or via phone at 831-656-2241.

Counseling services continue to be provided.  For questions or more information about the Command Religious Program, contact Chaplain Giralmo at magiralm@nps.edu or Father Castro at drcastro@nps.edu.


Navy Exchange Command (NEXCOM) Monterey Navy Lodge:

All authorized patrons have an ability to book reservations for official or leisure travel.


Navy Exchange Command (NEXCOM):

Main Store: All authorized patrons.  Monday – Friday 0900-1700; Saturday 1000-1600, closed on Sundays.  

Tailor Shop: Full services (measuring, fittings, retirees, etc.) with appropriate mitigations

Laundry and Dry Cleaning: NOT available as of 02 April 2021 due to provider going out of business; NEXCOM exploring options to restore some type of service. 

AUTOPORT: Car Care Center.  All authorized patrons. Monday - Friday 0830-1600.   

Barber Shop: All authorized patrons with mitigations.  Monday - Friday 0900-1600; Saturday 0900-1530.


Navy Federal Credit Union:  

Open


U.S. Postal Office:

Open


The PERS-23 Navy ICA Services (aka CAC/DEERS Office) onboard NSAM:

Walk-ins are permitted on a space available basis for PIN resets/unlocks only. Walk-ins should arrive before 1100 or after 1200. In other words, avoid the 1100-1200 timeframe because the building is subject to being locked up due to contractual lunch break.

Monday: 7:30 AM – 3:40 PM

Tuesday: 7:30 AM – 3:40 PM

Wednesday: 7:30 AM – 3:40 PM

Thursday: 7:30 AM – 3:40 PM

Friday: 7:30 AM – 3:40 PM

CLOSED on Weekends

Please contact Merilou Matel and Julyssa Valencia-Solorio at idcardoffice@nps.edu if you have questions. 

Pursuant to Office of Secretary of Defense memorandum dated 22 February 2021 acceptance of an expired USID card (aka Teslin card) for access to DoD installations has been further extended until June 30, 2021.

The printed expiration date on qualifying Uniformed Services Identification (USID) cards must be January 1, 2020, or later, and the USID must be verified successfully using DBIDS.

Please refer to https://www.cac.mil/Coronavirus/

Appointments are 20 minutes long, and an average CAC transaction is about 15 mins long with 5 minutes to spare to sanitize for the next customer.

No wait time for those with an appointment. Unless the system has a technical glitch while creating IDs for a current appointment in which cases notification occurs for people in queue regarding expected wait time.

For appointments please visit: https://idco.dmdc.osd.mil/idco/#/locator

•  Type in the zip code and hit enter

•  Select CSD Monterey and a Calendar will appear below the selection menu

•  Click on desired date and scroll down to reveal the times that are open and then book your appointment(s).

Also, the Online scheduler (after selection of CSD Monterey click on “more info”) has detailed instructions as to what documents to bring for what type of transaction, how many appointments needed for multiple transactions, grooming standards for photo, etc.

Lastly, ID offices are only for emergent services, which includes: Initial CAC issuance, AD/RET Dependent Enrollment, lost/stolen CAC or Teslin ID cards, CAC's expiring within 30 days, and Teslin Cards expiring within 30 days.

Please note:  The POM ID card section is restricted to POM personnel only; however, other eight other options exist within 90 miles such as Moffett Field (650) 526-9891, and USCG Base Alameda (510) 437-5648.


U.S. Army / DeCA Commissary at Ord: 

Commissary is at 100% I.D. card checks at the entrance of all stores.  Limit one cart per patron to help w/ social distancing.

No personal bags can be used.  Must use store offered bags for hygienic purposes.  Please recycle the bags you use on your next visit.  Plastic and paper bag recycle containers located outside not only the Commissary but all other commercial grocery stores as well. 


Monterey Peninsula Unified School District (MPUSD):

For more information from the MPUSD, visit: https://www.mpusd.net/

  • School Liaison Dr. Cheryl McCloud, cgmcclou@nps.edu, if you have questions or concerns.


Leave and Liberty area for military personnel affiliated with NSA Monterey:

 Please refer to NSAMORDER 1050C dated 17 FEB 2021 - Defined Leave and Liberty area for military personnel assigned to NSAM UICs 61014 and 50213, except when Commanding Officer authorized otherwise, is within a 450-mile straight-line distance extending in all directions from the installation.


The latest DoD/DoN guidance issued from the Pentagon:
https://nps.edu/web/guest/don-dod-guidance

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