CEE - Courses - LCSS

LCSS: Leadership and Communication Program for Senior Supervisors

The Course

The Leadership and Communication Program for Senior Supervisors is a new hands-on, results oriented program for senior supervisors who want to improve their leadership and communication skills. This program is designed to help senior supervisors better know themselves, understand and manage the strengths and biases they bring to their workgroups, and develop critical skills for leading others. By the end of the course, participants will create personal leadership development plans incorporating the many techniques and insights gained.

What you'll learn during this workshop

  • The Role of the Senior Supervisor: Discussions will center around the special nature of supervisor communications. We’ll focus on what the supervisor can do to create a climate of trust, empowerment, confidence, and commitment.
  • Critical Conversations: High performing organizations engage in critical conversations that focus effort and facilitate joint action. Participants will learn how to engage in focusing discussions that tie employee actions to the organization’s mission, vision, guiding principles and strategic objectives, and unifying discussions that create empowering work climates that align employee behaviors.
  • Conflict Management: We’ll discuss the basics of conflict management and use examples from your organization to show how to better approach conflict. Individuals will complete a conflict style assessment so that they can learn their preferred approach to handling conflict.
  • Know Yourself – EQ-i: Participants will complete an Emotional Quotient Inventory (EQ-i) assessment that will allow them to examine their social/emotional strengths/weaknesses and potential effects on their leadership style.
  • Upward Communication: Participants will learn ways to better align their own efforts with their manager. Action plans for better supervisor/manager alignment will be the outcome of this session.
  • Performance Feedback: Participants will learn how to provide performance feedback in a way it can be heard and is useful to their employees. Each participant will have an opportunity to role-play performance feedback for real-world scenarios.


The Faculty

Dr. Gail Thomas

Gail Fann Thomas received an EdD in Business Education from Arizona State University in Tempe, Arizona. In 1989 she joined the faculty at the Naval Postgraduate School where she teaches graduate courses in communication, high-performing teams, and inter-agency collaboration. In 2005 Gail became Program Manager for Strategic Communication in NPS’s Center for Executive Education (CEE). To date, she and her colleagues from University of Southern California’s Annenberg School have assisted more than 300 teams in the development of their strategic communication capabilities. Workshop participants come from the US Navy as well as US Combatant Commands. Gail also conducts executive communication coaching for US Navy senior officers going to major commands. Read full bio...

Dr. Chip Wood

Dr. Chip Wood Since 2005, Chip has served as a Senior Lecturer in Management for the Naval Postgraduate School in the Graduate School of Business and Public Policy and the Center for Executive Education. For the Business School, he currently teaches the Capstone Course for the Executive Masters in Business Administration Program. For the Center for Executive Education, he teaches in the Navy Senior Leader Seminar for high potential Senior Officers and Civilians preparing to move into executive level assignments, he manages the Executive Development and Coaching Programs for the Center, and he coaches Admirals in between assignments helping them prepare for their next assignment. Read full bio...


The Location

The LCSS is conducted in the spaces of the Center for Executive Education on the campus of the U.S. Naval Postgraduate School in Monterey, California or in designated Fleet concentration locations, as designated on our main webpage. If at NPS, lodging is available on-base at the Navy Gateway Inns & Suites in historic Herrmann Hall.

Who Should Enroll?

USN/USMC GS13-14, active duty O4, O5 and E7-9. Experienced supervisors serving in other ranks may attend with permission from the registrar and/or the instructors. If you don't meet these requirements, send us a request and if our requirements change, we can notify you.


For information, please the CEE Registrar.

Frequently Asked Questions (FAQ):

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CEE Registrar: 831.656.3334 or for registration information.