CEE - Courses - LCSS

LCSS: Leadership and Communication Program for Senior Supervisors

The Course

The Leadership and Communication Program for Senior Supervisors is a hands-on, results oriented program for senior supervisors who want to improve their leadership and communication skills. This program is designed to help senior supervisors better know themselves, understand and manage the strengths and biases they bring to their workgroups, and develop critical skills for leading others. By the end of the course, participants will create personal leadership development plans incorporating the many techniques and insights gained.

What you'll learn during this workshop

  • The Role of the Senior Supervisor: Discussions will center around the special nature of supervisor communications. We’ll focus on what the supervisor can do to create a climate of trust, empowerment, confidence, and commitment.
  • Critical Conversations: High performing organizations engage in critical conversations that focus effort and facilitate joint action. Participants will learn how to engage in focusing discussions that tie employee actions to the organization’s mission, vision, guiding principles and strategic objectives, and unifying discussions that create empowering work climates that align employee behaviors.
  • Conflict Management: We’ll discuss the basics of conflict management and use examples from your organization to show how to better approach conflict. Individuals will complete a conflict style assessment so that they can learn their preferred approach to handling conflict.
  • Know Yourself – EQ-i: Participants will complete an Emotional Quotient Inventory (EQ-i) assessment that will allow them to examine their social/emotional strengths/weaknesses and potential effects on their leadership style.
  • Performance Feedback: Participants will learn how to provide performance feedback in a way it can be heard and is useful to their employees. Each participant will have an opportunity to role-play performance feedback for real-world scenarios.


The Faculty


Kimberlie Stephens  Dr. Stephens works at the intersection of research and practice. A student of organizations, she works as an instructor, facilitator and researcher to bridge academia and industry, allowing each to inform and motivate the other. She is a faculty member at the Naval Postgraduate School where she is the Program Manager for the Strategic Communication Workshop and the Leadership and Communication for Senior Supervisors Program. She is also an instructor in the Navy Senior Leader Seminar at the Center for Executive Education. Dr. Stephens has facilitated extensively with organizations across enterprise and operational domains. Read full bio...

Dr. Chip Wood

Erik Helzer  Dr. Helzer is an Associate Professor of Management and Organizations in the Department of Defense Management at the Naval Postgraduate School. Dr. Helzer teaches and advises senior leaders and graduate students on topics including ethical leadership, workplace communication, organizational behavior, and decision-making. In his research and teaching, Dr. Helzer develops and applies insights from psychological, organizational, and behavioral science to understand and address problems in the fields of defense, health, education, and leadership. Read full bio...


The Location

The LCSS course is offered both online and in-person at the Center for Executive Education on the campus of the U.S. Naval Postgraduate School in Monterey, California. Spaces for each are available on a first-come first-served basis.

Who Should Enroll?

Civilian GS12-14, active duty O5s, E7-E9 (USMC rank equivalents). If you do not see your Rank/Grade listed above, please contact for an instructor approval application.


Tuition for online and in residence LCSS is $2600 per person. The cost covers instruction program and administration of two instruments - the TKI (conflict management style) and EQi-2.0 (emotional intelligence). Upon completion, participants will receive a Certificate of Completion displaying 3.0 Continuing Education Units (CEUs). Tuition does NOT include lodging, food, or other travel expenses. Each participant should be on official orders and is responsible for their own travels costs (flight, meals, lodging, incidentals, etc.).

Frequently Asked Questions (FAQ):

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Contact the NPS Center for Executive Education's Registrar:, 831-656-3850 for registration information