Q1: What are the current updates from the DON and NPS about COVID-19?
A1: “All Ahead Flank!” See CNO Adm. Michael Gilday’s address at:
NPS policies are in compliance with response measures from Northern Command (NORTHCOM FRAGO 121.039 to OPORD 01-17) on 21 March to execute Phase III—Respond. We have moved as much work as we can off base, shifted to full distance learning format and mandated telework. Unless authorized by CoS, Provost Lerman or Dr. Dell, for DL purposes, essential functions or classified requirements related to naval and security concerns, strict adherence to this policy is expected. Services to help you and our NPS families at NPS: https://nps.edu/services and at Naval Support Activity Monterey: https://nps.edu/web/nsam.
Q2: Where I do I verify, update or register my information for the Navy during this crisis?
A2: The Navy Family Accountability and Assessment System (NFAAS) requests quick and mandatory verification of personal information for all Navy uniformed personnel, their family members, and civilian employees who are not in a bargaining unit by March 31: https://navyfamily.navy.mil. If needed, additional directions can be found here. The site also has many resources for disaster preparedness; download the NFAAS mobile app from the Apple App store.
Q3: Where do I do I find a copy of the Monterey County’s Shelter-in-Place order:
A3: The link is on the COVID-19 site at:
Q4: If customer service is limited, will I still have access to NPS CPPA assistance?
A4: Limited service hours will not create a lapse in quality pay and personnel assistance. For NPS Navy Student Personnel email firstname.lastname@example.org.
For NPS Staff Personnel email email@example.com.
Q1: What is COVID-19?
A1: A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19) is not the same as the coronaviruses that commonly circulates among humans and causes mild illnesses like the common cold.
A diagnosis with coronavirus 229E, NL63, OC43, or HKU1 is not the same as a COVID-19 diagnosis. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnosis. https://www.co.monterey.ca.us/government/departments-a-h/health/diseases/2019-novel-coronavirus-2019-ncov/2019-novel-coronavirus-2019-ncov-the-facts
COVID-19: An Illustrated Scientific Summary
Video Created and Produced by Yale Neuroscience Ph.D. Student Clara Liao
Q2: How is COVID-19 spread?
A2: Coronavirus is transmitted via larger liquid droplets when a person coughs or sneezes. The virus can enter through these droplets through the eyes, nose or throat if you are in closer contact with others less than 6 feet or 3m, see: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fabout%2Fprevention-treatment.html
The virus is not known to be airborne (e.g. transmitted through the particles floating in the air) and it is not something that comes in through the skin.
- It can be spread by touch if a person has used their hands to cover their mouth or nose when they cough. That’s why we recommend you cough or sneeze into your arm and wash your hands regularly.
- Surgical masks should be used by sick people to prevent transmission to other people. A mask will help keep a person's droplets in.
The CDC believes at this time that symptoms of 2019-nCoV may appear in as few as two days or as long as 14 after exposure. This is based on what has been seen previously as the incubation period of MERS viruses: https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html
Q3: What’s the difference between COVID-19 and influenza?
A3: Both are transmitted in similar ways. Mild or severe symptoms for both may include fever, cough, body aches, fatigue, diarrhea, vomiting and pneumonia. Influenza is caused by different strains of the flu virus, but COVID-19 is caused by one virus, the novel 2019 coronavirus, also called severe acute respiratory syndrome coronavirus 2, or SARS-CoV-2.
Q4: Who is most at risk to contract COVID-19?
A4: Groups at higher risk include older adults and people of any age who have serious underlying medical conditions such as heart disease, diabetes and/or lung disease which can lead to more serious complications. See: https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/high-risk-complications.html.
Q5: How can I lessen the risk of contracting COVID-19?
A5: Per the CDC, to lessen the risk of contracting COVID-19:
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. Always wash hands with soap and water if hands are visibly dirty.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Practice social distancing: stand six feet apart from others.
- Obey Monterey’s Shelter-in-Place and the Governor’s Stay-at-Home directives.
Wearing masks is only advisable for healthcare workers of caregivers who are in direct contact with an infected person, or if you are coughing or sneezing. To learn how to properly wear and dispose of a mask, go to: https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html
Social Distancing- 1 Fathom (graphic)
Q6: Are there treatments available for COVID-19?
A6: Prevention is the best practice: https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html while antiviral medications are currently being tested and development of a vaccine is underway. Antibiotics are ineffective, since they treat bacterial infections. Approaches include rest and reducing fever; hospitalization and mechanical ventilation may be required in severe cases. People presenting with respiratory illness, a fever greater than 100.4, cough, shortness of breath, and symptoms of influenza, may be screened using CDC criteria.
Q7: How serious is COVID-19?
A7: Because cases worldwide are on the increase, the World Health Organization declared the outbreak of COVID-19 a public health emergency of international concern. If a community outbreak occurs, CDC guidelines are at: https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/high-risk-complications.html. Community guides from the Monterey County Health Department are at: https://www.co.monterey.ca.us/government/departments-a-h/health/diseases/2019-novel-coronavirus-2019-ncov.
Q8: How is the coronavirus transmitted through the air?
- If an individual coughs, sings, shouts, speaks, sneezes or otherwise forcibly directs breath out of their mouth, then droplets form, which dependent on local environmental conditions can “hang” for seconds to hours over an average distance of 3-6ft.
- Respiratory infections can be transmitted through droplets of different sizes: when the droplet particles are >5-10 μm in diameter they are referred to as respiratory droplets, and when then are <5μm in diameter, they are referred to as droplet nuclei. According to current evidence, COVID-19 virus is primarily transmitted between people through respiratory droplets and contact routes. In an analysis of 75,465 COVID-19 cases in China, airborne transmission was not reported. https://www.who.int/news-room/commentaries/detail/modes-of-transmission-of-virus-causing-covid-19-implications-for-ipc-precaution-recommendations
- The bigger droplets can fall within seconds to minutes. The smaller the droplet the longer the “hang time”, with the right environmental conditions could be hours. (SARS-CoV-2 has an aerosol half-life of 2.7 hours particles <5 μm, tested at 21-23 C and 65% RH). (2)
- It is not known, the number or viral particles inside a droplet needed to cause the disease. How susceptible an individual is will depend on the status of that individual’s immune system. People with weakened immune systems have a greater likelihood of developing symptoms and severe illness. https://www.cdc.gov/coronavirus/2019-ncov/travelers/map-and-travel-notices.html Healthy individuals without a weakened immune system potentially need more viral particles to get sick.
- The 6 ft distancing rule is primarily for healthy non-symptomatic personnel (For the average person not working in a hospital). https://www.npr.org/2020/03/28/823292062/who-reviews-available-evidence-on-coronavirus-transmission-through-air
- If the person has symptoms, they should wear a surgical mask or cover their face with a cloth or other item, to protect those around them.
- People are thought to be most contagious when they are most symptomatic (i.e., experiencing fever, cough, and/or shortness of breath). Therefore, the sicker the individual the more viral particles within the droplets, the higher the likelihood of a infection producing droplet, and the more it is important to control.
- Modeling suggests asymptomatically infected persons were half as contagious as persons with observable symptoms. Which reinforces the value of testing and social distancing as prevention measures.
Q9: Who is most likely to die from the coronavirus if infected?
A9: Most deaths are caused by respiratory failure or respiratory failure combined with (heart) damage. The case fatality rate (CFR) depends on comorbidities (concurrent presence of two or more chronic diseases or conditions in a patient); cardiovascular disease, hypertension, diabetes, and respiratory conditions all increase the CFR.
Q10: How am I most exposed to the coronavirus?
A10: By the virus coming in contact with mucous membranes. Examples: mouth, tongue, nose and eyes.
Hand to mouth/face movement. Touching a surface that has been contaminated by someone who is sick and then scratching your eyes or touching your mouth.
Inhalation. By breathing in infected droplets.
Droplets coming in contact with your mucous membranes.
Q11: Do Masks Work?
- Masks (cotton masks, surgical masks, etc.) that are not NIOSH approved respirators (i.e N95), provide very limited protection, since no seal can be made.
- Masks will protect OTHERS from you. Because they will provide a physical barrier at the source (your mouth and nose) to larger particles exiting you.
- Facemasks should be used by people showing symptoms to reduce the risk of others getting infected. The use of facemasks is crucial for health workers and people in close contact with infected patients (at home or in a health care facility). https://www.cdc.gov/coronavirus/2019-ncov/faq.html.
- The most effective protection measures are (listed from most effective to least effective): engineering controls (ventilation systems, solid barriers, ect), Immunizations (none available), administrative controls (social distancing, hand washing, ect), safe work practices (a type of administrative control), and PPE (like respirators and masks). https://www.osha.gov/Publications/OSHA3990.pdf
Q12: How long does the coronavirus last on surfaces?
A12: The virus can persist on plastic and stainless-steel surfaces for up to 3 days (at 21-23 C,
40% RH), with a half-life of 13-16 hours.
- Porous materials, including paper and cotton cloth, maintain infectious particles for a shorter time than non-porous material.
Q13: Are costs related to COVID-19 testing reimbursable?
A13: Check with your insurance provider to determine your copays, associated costs, and potentially waived fees for COVID-19 testing.
Q14: How can I stay informed about COVID-19?
A14: The Center for Disease Control and Prevention (CDC) provides updates at: https://www.cdc.gov/coronavirus/2019-ncov/index.html.
Campus updates are at the NPS Health and Safety site: https://nps.edu/web/safety/coronavirus
The COVID-19 web page at: https://nps.edu/group/mynps/covid-19-updates-for-nps-faculty-students-and-staff
Monterey County Health Department guidance is at: https://www.co.monterey.ca.us/government/departments-a-h/health/diseases/2019-novel-coronavirus-2019-ncov
Q15: Will I be notified if someone at NSAM/NPS tests positive for COVID-19?
A15: In the event that NSAM has a positive case, communication will follow higher headquarters protocol and HIPPA compliance, which includes a public announcement of the case by higher headquarters. To stay informed check the latest campus updates:
- NPS Health and Safety Site: https://nps.edu/web/safety/coronavirus
- The COVID-19 web page is at: https://nps.edu/web/guest/covid19
- Monterey County Health Department https://www.co.monterey.ca.us/government/departments-a-h/health/diseases/2019-novel-coronavirus-2019-ncov
Q16: What should I do if I feel feverish, have a cough, and shortness of breath?
A16: If you are sick with shortness of breath/cough + fever/chills and/or traveled from at risk area or close contact with someone who has had the virus: Do not go to ER; contact your physician so they can rule out influenza; and inform your supervisor.
For Veterans: go to https://www.publichealth.va.gov/n-coronavirus/ also Veterans can sign into My HealtheVet (https://www.myhealth.va.gov/mhv-portal-web/web/myhealthevet/secure-messaging-spotlight ) to send a secure message to VA or use telehealth options (https://telehealth.va.gov/type/home) to explain your condition and receive a prompt diagnosis.
For Tricare Beneficiary: Call the Military Health System Nurse Advice Line (MHS NAL) at 1-800-874-2273, Option 1 or online at https://mhsnurseadviceline.com/
For Others: Contact you Primary Care provider, or E-Consult; CHOMP, Montage Medical Group 831-622 8001 or at: https://www.montagehealth.org/montage-health/services/evisit/#.XnFb8ahKjIU.
IF YOU HAVE SCREENED POSITIVE FOR COVID-19, OR ARE QUARANTINED AWAITING RESULTS
o Call the Presidio of Monterey Department of Public Health at 831-242-4826 or
o Monterey County Health Department (MCHD) at 831-755-4521,
o Outside business hours, please call MAJ Jodi Brown at 831-234-9510 or
o MCHD afterhours line at 831-755-5100 for further instructions.
*Supervisors: Notify Chain of command, Deans and Directors send e-mail (firstname.lastname@example.org) with information (sans names) of sick personnel.
A link to the “Active Duty Service Member Wakes up and Feels Sick” chart is at:
Q17: Who should I contact if I have questions or concerns?
A17: Utilize your chain of command and organizational leadership to raise questions and concerns. Information and campus updates can be found at:
- NPS Health and Safety Site: https://nps.edu/web/safety/coronavirus
- The COVID-19 web page at: https://nps.edu/web/guest/covid19
- Monterey County Health Department https://www.co.monterey.ca.us/government/departments-a-h/health/diseases/2019-novel-coronavirus-2019-ncov
Q18: What measures are being taken in classrooms, dining areas, hotel, and other areas to protect from potential COVID-19 exposure?
A18: Cleaning remains robust in all areas designated for service. If you feel more cleaning is needed, please feel free to take it upon yourself help in this effort. We are all in this together and will work with our tenant commands to supply or get the necessary supplies.
Q19: How do I find out about Virtual Care capabilities?
Q20: Is there a resource for TRICARE beneficiaries to contact?
A20: For medical related questions for TRICARE beneficiaries, contact the Military Health System Nurse Advice Line (MHS NAL) at 1-800-874-2273, Option 1, or online at https://mhsnurseadviceline.com/.
For Veterans: go to https://www.publichealth.va.gov/n-coronavirus/ also Veterans can sign into My HealtheVet (https://www.myhealth.va.gov/mhv-portal-web/web/myhealthevet/secure-messaging-spotlight) to send a secure message to VA or use telehealth options (https://telehealth.va.gov/type/home) to explain their condition and receive a prompt diagnosis. Or 1-800-455-0057 (select #4)
For Others: Contact you Primary Care provider, or E-Consult; CHOMP, Montage Medical Group 831-622-8001 https://www.montagehealth.org/montage-health/services/evisit/#.XnFb8ahKjIU
Q21: Is Monterey County's Shelter in Place order available?
A21: Answer yes https://www.co.monterey.ca.us/home/showdocument?id=87957
Q22: Active Duty Service Member Wakes up and Feels Sick?
Q1: What happens to classes during the shelter-in-place/stay-at-home orders?
A1: Distance learning is mandated for the first four weeks of the Spring Quarter and perhaps longer as the situation evolves.
Every faculty member who is teaching a resident course next quarter should immediately start planning to move those courses to DL. Additional guidance:
- To support faculty in this transition, get help with Zoom at https://zoom.us/j/378070147. The Teaching and Learning Commons also has several resources for training on DL technologies.
- Faculty are free to decide how best to teach their courses online. While the preference is to teach synchronously during regularly scheduled class times, this may not be feasible. Those who, because of child care or other issues, cannot hold online synchronous classes may record them at home for asynchronous delivery, and should make themselves available for regular online office hours with individual students.
- Because some students may not be able to attend synchronous class sessions, faculty teaching synchronously should use the features available in Zoom and Collaborate to create digital recordings of their class sessions that students can view at times that work for them. If class participation is an element of grading in such courses, then faculty should develop alternatives for students who cannot attend the synchronous sessions.
- Staff and faculty who are not teaching this quarter should also maximize teleworking during this period. We urge supervisors to give everyone as much flexibility as possible, use teleconferencing for meetings, and generally avoid requiring employees to be in close proximity.
- Staff and faculty are encouraged to use Microsoft Teams (https://teams.microsoft.com/downloads) for collaboration and communication.
All labs, the SCIF and STBL remain closed. Faculty teaching courses that require use of the SCIF, STBL or labs should plan to either not hold classes the first two weeks of the coming quarter and compress lesson plans to ensure graduation, or during the first two weeks, teach via DL using only unclassified content or topics that don’t require labs.
The STBL and SCIF remain open for review of classified student theses and activities essential to national security, which may include ongoing experiments that would be damaged unless tended to by someone. Only the CoS and Provost have the authority to grant access, each on a case-by-case basis.
HRO may authorize Weather and Safety Leave for staff whose duties require access to labs, the SCIF or STBL, and are neither intermittent employees nor eligible for telework, whether their positions are supported through direct or reimbursable funds. Contact your supervisor to discuss.
Q2: How does this affect my timeline for graduation?
A2: NPS has tools to deliver education remotely, if required, to maintain graduation timelines. Students’ Program Officer and the Dean of Students will adjust course schedules for classes that cannot be delivered remotely.
Q1: Who do I call for immediate assistance in the delivery of my course in the starting quarter?
A1: ITACS continues to serve as the first line of defense for faculty requiring immediate
- Sakai/Zoom/Collaborate Help Desk: x2020 (for faculty only)
- ITACS classroom instruction/AV support: x6911 (for faculty only)
- CLEHelp@nps.edu and Tac@nps.edu.
Q2: If x202 is busy, is there a different way for me to get immediate help right before or while I am teaching?
A2: In preparation for such a situation, please join the “TLC Teaching Café” on Microsoft Teams using the code "rd47dj0". This Team has three topic focused channels: Sakai support, Zoom support, and Teams support. This is a collaborative effort actively monitored for the first two weeks by knowledgeable members of the TLC, NPS faculty, and NPS staff to provide on demand support: Monday (3/30) and Tuesday (3/31) 0900-1400, and then from Wed (4/1) to Friday (4/10) from 12-1pm.
Q3: Besides assistance with technology, how can I get immediate assistance for developing DL courses?
A3: The Graduate Education Advancement Center‘s instructional designers (IDs) are available to help faculty rapidly develop DL courses. To schedule an appointment send an email email@example.com to discuss how best to meet your instructional needs.
Q4: Is there a step by step guide that I can follow in starting and recording my Zoom session for a classroom?
A4: Please use this quick guide:https://nps.edu/documents/111267364/0/Microsoft+Teams+Cheat+Sheet.pdf/ffd4f0a9-c932-9149-6edc-be973b3cca78?t=1584401618636 and this quick guide for more instructions:https://www.nps.edu/documents/111151326/113547840/Zoom+Cheat+Sheet.pdf/6b1a52de-9022-42bf-92ec-6eff3733b78f?t=1550697498000
Q5: What resources do I have for unexpected challenges during the COVID-19 environment to support my teaching for the rest of this quarter?
A5: The following will provide ongoing support:
1. The TLC site www.nps.edu/TLC will have all the current offered training, resources for faculty and students
2. “Faculty voices” that provides a forum for NPS faculty to support eachother through sharing their experiences in the COVID-19 environment.
3. CLE team will always provide Sakai/Zoom/Collaborate Help Desk support : x2020 or CLEhelp@nps.edu
4. GEAC will support faculty to rapidly develop DL courses for the Spring 2020 quarter: firstname.lastname@example.org.
5. Resources to optimize your learning environment, develop strategies for graduate-level success, and manage personal challenges that affect learning and mission completion: https://nps.edu/web/gwc/learning-tools
6. The Library provides research assistance virtually: https://library.nps.edu/covid19
7. The Library and Graduate Writing Center have workshops and tutorials available, some live, some recorded: https://nps.edu/web/gwc/resident-workshops.
8. The “TLC Teaching Café” on Microsoft Teams using the code "rd47dj0" will remain a community based collaborative digital space to support the NPS learning culture by providing a medium for faculty to cultivate curiosity and inquiry by engaging in conversations.
Q6: What are the plans to transition resident courses to a DL format (Res2DL)?
A6: Deliver education through synchronous DL using Sakai and Zoom. Faculty with Blackboard Collaborate experience have the choice between Collaborate and Zoom; however, Collaborate will no longer be available beginning December 2020.
Q7: What are the plans to support faculty in the Res2DL transition?
A7: Instruction and support for faculty to teach synchronous DL with Sakai and basic Zoom video conferencing is underway and includes:
- Distance Learning Start-Up workshops provided on request by GEAC
- Individual department support for DL resources provided on request by GEAC
- Digital training resources available at www.nps.edu/TLC
- Create Sakai site for each Q3 class (CLEhelp@nps.edu or x2020).
- Assign Zoom accounts to each faculty member teaching in Q3 (students don’t need accounts)
Q8: What are the plans to support students in the Res2DL transition?
A8: Support for students using DL with Sakai and basic Zoom video conferencing includes:
- Access to digital training resources at www.nps.edu/TLC (CLEhelp@nps.edu or x2020)
- No Zoom accounts are needed for students to join a meeting set up by a faculty member. Students need the link to join the meeting from Sakai or a calendar appointment
- Access to DKL/GWC/TPO resources: Existing resources (reviewing and updating as necessary) are available at https://library.nps.edu/research ; https://nps.edu/web/gwc/dl-workshops ; https://nps.edu/web/thesisprocessing/brief-schedule
Q9: What is the plan to ensure education support staff for faculty are informed of Zoom and Sakai capabilities?
A9: Individual department support for DL resources can be provided on request by GEAC.
Q10: What is the plan to ensure education support staff for students have access to resources (hardware; software) required to continue their support efforts?
A10: Shift some educational support staff hours to more DL-focused reference support and coaching, and actively monitor systems connecting resources (ExLibris; Calhoun; iThenticate...)
Q11: To execute classes remotely, what are the minimum IT requirements for my personal equipment to best operate with the university provided software?
A11: Individual instructors and Program Officers will provide details about how each course will be delivered. Contact ITACS for IT-related assistance.
To access the intranet from your NPS laptop:
https://wiki.nps.edu/display/TAC/Duo+Security+Two+Factor+Authentication and download the Duo two authentication app for your cell phone (Apple or Android) to set up your account via the instructions.
- Ensure your laptop has the Palo Alto VPN client (GlobalProtect) program downloaded: https://www.nps.edu/web/technology/duo
- To log into NPS remotely, go to GlobalProtect and enter your username and password. Duo will send a code to your phone to authorize access.
- GlobalProtect will allow access to: https://cas.nps.edu/NPS.
- Enter your username and password to access the NPS network.
From the Intranet, use CloudLab to access your desktop files, which requires a web browser and an internet connection.
To use NPS CloudLab: https://cloudlab.nps.edu
- Select CloudLab HTML Access for online virtual desktop
- Select VMWare Horizon HTML Access (the lower right)
- Enter NPS username and password
- VMware Horizon Screen will ask for the Duo Push 6-digit password
- Select Cloudlab icon on the left
- Your desktop will appear virtually
Duo Security’s Two Factor Authentication is required for login to Cloudlab. To enroll in Duo: https://duo.nps.edu, click on “Device Management Portal” (NPS login required), and follow the steps to install on your mobile device(s).
Save all working documents on your virtual desktop or move them to the Shared drive. You cannot cut and paste or drag virtual desktop documents to your laptop.
Q12: What tools are available for teaching my classes remotely?
A12: Sakai, Zoom, Teams, and Collaborate are available for teaching classes remotely. For departmental training, the Chair can request a workshop at TLC@nps.edu. Participants must have a Zoom account and Sakai course sites setup prior to the training. For individualized distance learning instructional support, please contact the GEAC instructional design team at GEACInstrDesign@nps.edu.
Q13: How can I teach my classes from home?
A13: Effective delivery of instruction via web conferencing requires a robust internet connection with good “uplink” speed. The exact bandwidth requirement is impossible to predict for every case, but at least a 1.5Mbps uplink speed is recommended. Check with your Internet Service Provider to ensure that your current package meets the recommended requirements.
“Web conferencing” tools are available. For details, please contact the CLE helpdesk at email@example.com (831-656-2020).
- Zoom Video Conferencing: Users with NPS Zoom accounts may create and host sessions with up to 100 participants. Students do not need an account to participate. ZVC supports screen sharing, common webcams, and sessions can be recorded. Unless required, do not use the VPN during Zoom sessions.
- Microsoft Teams: Only available to users with NPS email accounts. Supports screen sharing, common webcams, and sessions can be recorded.
- Collaborate: Courses already using Collaborate may continue, but Collaborate has been discontinued by Blackboard. Zoom or Teams are preferred.
- VTE: To teach a VTE course, Jabber Video is recommended, but that is contingent upon conditions at other DOD facilities, the number of remote students, and of simultaneous VTE courses scheduled. Jabber Video performance may also be impacted by concurrent use of the VPN. In general, it is recommended not to use both simultaneously. Please contact the VTE office to discuss options.
Q1: How do I reach the Registrar’s office?
A1: Staff in the Registrar’s office are working remotely until further notice. For assistance email: firstname.lastname@example.org.
Q2: How do I submit information to the Registrar’s office?
A2: All forms (staff; directed studies; certificate enrollment etc.) for AY2020 Q3 Spring Quarter, should be emailed to email@example.com.
Q3: When I expect to receive my graduate-related documents?
A3: Graduate Documents (transcript, diploma and/or certificate) will be mailed approximately 3-months after graduation.
Note to Dec 2019 Graduates: Due to unforeseen circumstances, final documents will be delayed an additional 2-3 months; however, final transcripts are available through Parchment.com.
Q4: When will directed studies and staff enrollment requests for the new quarter be processed?
A4: Directed studies and staff enrollment requests for the new quarter will be processed by the Add/Drop Deadline.
Q5: Who do I contact for data call requests?
A5: For data call requests email: IRRA@nps.edu.
Q6: Who do I contact for Practical Comptrollership Course certification and information?
A6: For Practical Comptrollership Course (PCC) certification and information email: FM_Development_Courses@navy.mil.
Q7: Where can I find links for general information provided by the Registrar’s office?
A7: Helpful links include:
Q8: Where can I find links for forms?
A8: Links for forms available through the Registrar:
Q1: Is the Thesis Processing Office (TPO) open?
A1: The office is closed, but all thesis processors are working remotely with students by phone and online via email. Click here for the TPO home page.
Q2: How do I reach the TPO?
A2: Write to firstname.lastname@example.org to request to request your near-final or final iThenticate review, if warranted, or to request an Initial Draft Review. For other TPO questions or requests, or Email the TPO.
Q3: When are the thesis processors available?
A3: In general, Monday–Friday, 0900–1800 (Pacific Time) or Email the TPO to inquire about alternative hours.
Q4: How do I reach my thesis processor?
A4: Email or call your assigned thesis processor at the telephone number listed in the “Staff Directory” section here. The call will be forwarded to her telework site.
Q5: Where can I find answers to other questions?
A5: Click here for the office’s our regular FAQ. The TPO website contains website contains valuable information about due dates, the submission process, templates and forms, Python Thesis Dashboards, citation guidance, and many other resources related to distribution statements, FOUO markings, file sharing software, extensions, and the like.
Q6: Is the spring Thesis Processing Brief being held?
A6: Yes, but the thesis brief will be presented online via Zoom. The dates are April 7, 8, and 9 at 1200 Noon (Pacific Time); students may join one of these. Your ed tech or program officer will send you the link to the Zoom session, and we will also post the link here. The brief is mandatory for June graduates. Students graduating in future quarters are encouraged to join the session or watch the video and download the handouts.
Q7: What if I miss the live briefs?
A7: TPO will post a video of the brief by April 13. You can watch the video and download handouts here.
Q8: How do I get credit for joining the thesis brief?
A8: After the session, contact your ed tech to receive an attendance code to enter into your thesis dashboard’s Milestones section.
Q9: Can international students still receive additional editing and formatting support?
A9: Yes, please refer to our website, currently being updated, for an overview of this service. TPO will email June graduates more details in early April.
Q10: What happens if I have to leave earlier than expected spring quarter?
A10: International students may be recalled by their governments. If so, you will need to either have your thesis accepted by TPO as publication ready or have an approved thesis extension form submitted to your ed tech and IGPO. You may also obtain an extension form from your ed tech. TPO and your faculty members will continue to work with you to complete your thesis after you return home.
Q1: Is the Dudley Knox Library (DKL) open?
A1: The library is physically closed to users. While the library is not open for 'in person' use, our online research materials and guides are available at: https://library.nps.edu/.
Q2: Is research assistance available?
A2: Yes research assistance is available:
Email, text, or chat your questions to Ask a Librarian service: https://library.nps.edu/web/library/ask-a-librarian
Contact your library subject Liaisont https://library.nps.edu/my-librarian
For a FAQs list of questions and answers on how to use the library: https://libanswers.nps.edu/search/
A guide to doing research at the library: https://libguides.nps.edu/library-quick-start.
Q3: What library services are available during the building closure?
A3: DKL is still able to provide research assistance virtually. See our Library COVID-19 https://library.nps.edu/covid19 page for additional information and periodic updates.
Q4: How do I access materials remotely?
A4: If you log into the VPN you should be automatically validated and able to access DKL resources. For more information, see the Information Technology FAQs: https://nps.edu/web/guest/covid19-faqs. If you have a library account you can also be validated in. If you don't know if you have an account or are having trouble with it, please contact email@example.com.
Q5. What do I do about returning library materials?
A5. All books have been renewed but if necessary they can be returned in the book drop or via the mail, including DKL materials and those received through Interlibrary Loan.
Q6. Will the library still be offering workshops?
A6. This quarter, we will be experimenting with providing Library and Thesis Quick Start classes as well as Zotero workshops via Zoom. We can also provide virtual research instruction sessions for groups or individuals.
Please visit the Workshops page for dates, details, and for sign ups. Sessions will be recorded and available later.
Q7. Can we still borrow physical books?
A7. Currently no, but we will re-evaluate as the "shelter-in-place" order changes. We can scan a small number of chapters or sections upon request. Before requesting chapters from required text books and other course readings, please check with your instructor to see whether readings have already been posted. Please do not request scans as an alternative to purchasing required texts. Please use the "Request Article or Book" option to make your requests and be sure to identify what chapters or pages are needed.
Q8. I am graduating now and need to out-process through the Library, how do I do that since the building is closed?
A8. If you have materials to return, you can leave them in the book drop in front of the building. You can email firstname.lastname@example.org for confirmation that we received them.
- If you want us to check to make sure your library account is already clear, please email us at email@example.com.
- Congratulations! You are now welcome to sign up for our Alumni Access services.
Q1: Is the Graduate Writing Center (GWC) still coaching students?
A1: Yes, coaches are working with students remotely.
Q2: Where can I get more information on coaching in general or remote coaching?
Q3: When is the GWC open for remote coaching?
A3: Coaching is offered (Pacific Time) MON–WED 0900–1800; THU 0900–1400 and 1500–1800; FRI 0900–1600; SAT 1000–1200 and 1300–1500; SUN 1300–1700. Email the GWC to inquire about alternative hours.
Q4: How do I sign up for coaching?
Note in your appointment form what types of issues you want to work on; this guides our pre-appointment review of your draft paper. Enter your phone number and list how you want to connect: Phone, Zoom, or MS Teams.
Q5: How do I get my paper draft to my writing coach?
A5: Email your paper and assignment prompt, or thesis chapter, to your coach, preferably 24 hours in advance of your appointment. You can find your coach’s email in Outlook and on your WCOnline appointment form.
Q6: How will my coach work with me remotely?
A6: Your coach will make review comments on your paper using Comments and send you a copy via email prior to your appointment.
Your coach can meet with you in one of three ways: phone, Zoom, or MS Teams. Zoom and Teams allow for video conferencing or just audio, as well as real-time document sharing.
If your preference is telephone, your coach will call you at your appointment time, and you will both refer to the reviewed copy of your paper.
If your preference is Zoom, you will receive a Zoom invite via email and should click on the provided link at the appointment time.
If your preference is MS Teams, log into office365.nps.edu and open Teams prior to your appointment, then respond to the Teams call that will appear on your computer at appointment time.
Q7: Do you have drop-in hours in the library?
A7: No, with the library closed, we have cancelled our onsite drop-in desk service. However, please direct inquiries to the GWC email account. We will implement a remote drop-in service soon. Check our homepage for updates.
Q8: Will the GWC hold spring-term workshops in the library?
A8: No, we will not hold live workshops in person or remotely in the library. However, we encourage you to view our 17+ recorded workshops and look forward to again offering live workshops by summer quarter. Not hosting live workshops in April allows us to dedicate our time to working individually with students via coaching. The library will hold three live workshops using Zoom: Citation Management with Zotero, Library Quick Start, and Thesis Quick Start. Seven sessions will be offered in weeks 2–4, and 6. Visit the GWC workshop website for information and sign up.
Q9: Where else can I get other reliable guidance on writing topics?
A9: Visit the GWC Resources page, which lists alphabetically over 100 topics individually (right-hand column) and thematically (left-hand column). The subpages contain handouts, video links, and books held by the library, many of which are online.
Q10: Can I still get iThenticate plagiarism checks run by the GWC?
Q11: How do I get credit for Foundations of Academic Writing, which is mandatory for all new students in their first quarter?
A11: Visit our Foundations of Academic Writing website under our website’s “Workshops” tab. Watch one video from each of the five topics. Download the slides for reference. Then, email your program officer and the GWC to attest that you have done so.
Q1: Are services from the Institutional Research Board (IRB) available?
A1: The IRB office remains fully functional from remote locations. Dr. Larry Shattuck (x2473), Vice Chairs Dr. Brennan Cox (x7675), Mr. Bryan Hudgens (x2039), Ms. Rikki Nguyen (x2998) and Ms. Celine Lai (x2043) are available to assist vis telephone, or to meet virtually through Zoom, MS Teams and/or Collaborate.
Q2: What are applicable IRB protocols regardless of status or type?
A2: Investigators should follow the procedures specified in the approved protocol (or the protocol that will be approved).
If procedures cannot be followed, contact the IRB before modifying the approvals for instructions on how to proceed.
Investigators are authorized to modify procedures if the approved procedures would, for any reason, place a participant at risk of harm.
Per IRB policy, investigators must report unanticipated problems involving risks to subjects or others (UPIRTSOs) promptly. This includes any UPIRTSOs related to the COVID-19 crisis. Any problems or risks resulting from the COVID-19 crisis and impacting protocols that do not formally address the COVID-19 crisis are, by definition, unanticipated under that protocol.
Q3: What are applicable IRB protocols using online surveys or pre-collected data/secondary information?
A3: In general, protocols continue as planned. Researchers should follow the data transfer and data storage procedures specified in the approved protocol.
Q4: What are applicable IRB protocols involving face-to-face interaction with participants?
A4: Researchers are expected to comply with guidance disseminated by the NPS President, DON, and DOD.
Recommendation: change physical face-to-face interactions to virtual interactions, which do not require prior approval from the IRB. For those without a waiver of documented consent, ask participants to sign a consent form or submit an amendment to the IRB for a waiver.
Rules and requirements include:
- Screening participants prior to the study, which does not need IRB approval. To be enrolled in a study, all potential participants must confirm that they have not traveled to or through CDC Level 4 countries or have been on a cruise ship in the last 14 days; do not have flu-like symptoms, fever or a cough; and have not been in contact with anyone, including healthcare workers, suspected of or confirmed to have contracted COVID-19.
- All equipment used must be thoroughly sanitized before and after use.
- Social distancing rules apply as well as the current limitations on the number of people in a group.
Q5: What impact will this have on my thesis?
A5: If student research is impacted and a thesis cannot be completed due to restrictions, discuss with thesis advisors on how to complete and/or modify the thesis plan, and contact the IRB for guidance.
To refer to the latest Force Health Protection Supplement: https://www.defense.gov/Explore/Spotlight/Coronavirus/.
See the state department and CDC websites for updated travel advisories at: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/.
Q1: Is NPS travel restricted?
A1: Yes. We have received direction from the Secretary of Defense, Secretary of the Navy, and assorted other authorities in the form of Stop Movement orders. Under these orders, all official travel must stop (to include PCS and TDY), with exceptions only for mission-essential travel, humanitarian reasons, or for extreme hardship, until mid-May, at the earliest.
Leave travel for military personnel is also restricted to the local commuting area.
- Per DOD CMO’s Force Health Protection Guidance, Supplement 4, issued March 10, 2020, all returnees from CDC-Level 2 countries must go into 14-day quarantine.
- The CDC currently has a Level 3 notice in effect worldwide, so all returning international travelers must go into 14-day quarantine.
Q3: What are the most current travel restrictions for all DOD uniformed and civilian personnel and their sponsored family members not under the responsibility of a US Chief of Mission?
A3: 1. SECDEF Memo on March 11, 2020 Subject: Travel Restrictions for DOD Components in Response to Coronavirus Disease 2019 states:
- Effective March 13, 2020, all personnel (noted in the question above) traveling to or from or through CDC Travel Health Notices Level-3 COVID-19 locations will stop movement for the next 60 days.
- This includes all forms of official travel, including PCS, Temporary Duty, and government-funded leave.
- For DOD uniformed personnel, this includes personal leave and other non-official travel.
- Effective March 13, 2020, and for 60 days thereafter, concurrent official travel for family members of both DOD uniformed and civilian personnel is denied to CDC Travel Health Notices Level-2 COVID-19 designated locations.
- Until travel restrictions are lifted, DOD civilian hiring actions for positions in Level-2 and Level -3 designated locations are postponed for non-essential civilian personnel who have not yet begun their travel.
- Effective March 13, 2020, DOD components must determine whether official travel by DOD personnel to locations other than CDC Travel Health Notices Level-3 designated locations is non-essential or mission-essential, that is, work that must be performed to ensure the continued operations of mission-essential functions as determined by the DOD component.
- DOD travelers should ensure that scheduled flights do not transit through or originate in Level-3 designated locations.
- Authorized Departures are delayed until appropriate transportation and reception procedures for their intended route of travel are in place.
2. SECNAV order on March 14, 2020 subject: Official and Personal Domestic Travel Force Health Protection Guidance for Department of the Navy (CONUS Travel Guidance)
- Stops movement for all DON military, civilian, and family personnel traveling at government expense, to include PCS and TDY) from 16 Mar 20 through 11 May 20.
- Hiring actions are limited to onboarding personnel in the local commuting area.
- Military leave is restricted to local areas.
- Authority to grant waivers is delegated to the Commandant of the Marine Corps (CMC) and Chief of Naval Operations (CNO)
- Patient/medical travel is authorized.
- Personnel whose TDY ends while this guidance is in effect may return to their home station.
- Waiver requests must be for compelling cases where the travel is:
- i. Determined to be mission-essential
- ii. Necessary for humanitarian reasons
- iii. Warranted due to extreme hardship
3. DEPSECDEF Memo on March 13, 2020 Subject: Stop Movement for all Domestic Travel for DoD Components in Response to Coronavirus Disease 2019
- Stops movement for all DoD military, civilian, and family personnel traveling at government expense, to include PCS and TDY).
- Hiring actions are limited to onboarding personnel in the local commuting area.
- Military leave is restricted to local areas.
- Patient/medical travel is authorized.
- Waiver requests must be for compelling cases where the travel is:
- i. Determined to be mission-essential
- ii. Necessary for humanitarian reasons
- iii. Warranted due to extreme hardship
4. DOD CMO’s Force Health Protection Guidance, Supplement 4, issued March 10, 2020, states:
- All returnees from CDC-Level 2 countries must go into 14-day quarantine.
- The CDC currently has a Level 3 notice in effect worldwide, so all returning international travelers must go into 14-day quarantine.
- Individuals pending retirement or separation within the next 60 days are exempt.
Q4: Who is processing changes/cancellations?
A4: Staff at the Travel Office are cancelling pending and previously approved authorization, and will notify all whose trips are cancelled, and those whose trips have been authorized to continue. NPS personnel currently on travel may remain on their trips, however:
Per DOD CMO’s Force Health Protection Guidance, Supplement 4, issued March 10, 2020, all returnees from international travel must go into 14-day quarantine.
Contact SATO directly at (855) 744-4659 to process alterations to itineraries.
DTS is unavailable March 14-21 as Travel Management Company operations are consolidated.
Q5: Can I execute my departure transfer as currently planned?
A5: In general, no. PCS travel has been suspended; the COS, DOS, and Pres. Rondeau are reviewing requests for exception case-by-case, and may submit selected requests to CNO for consideration.
Q6: What do I do if I receive notification that my AMC Port Call is canceled?
A6: For a canceled AMC Port Call, NAVPTO will notify the MBR via email and issue commercial GOVAIR travel instead.
To email NAVPTO Bangor WA: W_CNI_BREM_NAVPTO-Bangor_US@navy.mil.
Q7: If my travel is canceled, can I recover my fees and charges?
A7: Cancellation charges are expected. AO authorization for reimbursements are dependent upon where the decision to cancel was made, for pre-emptive cancellations, and the issuance of travel advisories for certain areas. Directed cancellations because of a travel advisory restricting travel to the TDY location or from the direction of management are reimbursable.
Q8: May I request Advanced or Delayed Dependent Travel Secretarial Approval
(ADT/DDT) to have my family remain CONUS as preventive measure against
COVID-19 if my orders direct PCS to the affected countries?
A8: No guidance currently exists for COVID-19 ADT/DDT requests. Coordinate with detailers to request permission to change ORDMODs from Accompanied to Unaccompanied.
PERS-451H manages ADT/DDT requests for Secretarial Approval. Justification is required for BAH based on Dependent Location, and the requirements IAW JTR 100902 and OPNAVINST 7220.12-5b must be met. MBRs who do not meet the requirements must get Secretarial Approval for BAH-Dependent Location if requesting that DEPNS remain CONUS if under Accompanied Orders to an OCONUS location.
Q9: Can I travel in premium accommodations to minimize my exposure to others?
A9: Premium class travel is approved at the DNS level but is limited to medical needs and special needs, mission requirements/availability, Congressional travel, and factors unrelated to the COVID-19 situation. Approval takes at least 45 days.
Q10: Is NPS discouraging families from joining reporting students?
A11: Yes. Within CONUS, travel is discouraged outside of the local commuting area. From OCONUS, PCS is suspended, and anyone arriving in the US from anywhere in the world should self-quarantine.
NPS cannot require families to self-quarantine, but can restrict their access to the campus, and students (if not already subject to quarantine due to their own travel) would be subject to quarantine as a result of their contact with them.
Q12: May I drive my POV to my TDY location and receive reimbursement for the total
miles driven, not limited to the cost of what the Government would have paid for an
A12: In the event that travel is authorized, regardless of COVID-19, the rules of “constructed travel” still apply to official travel. Reimbursement in excess of what the Government would have paid for POV mileage in excess of 400 miles one-way or 800 miles round-trip may only occur if the POV cost is less than the Government procured airline costs and avoided costs, if the mission cannot be accomplished by commercial means (i.e. no airline or rental cars are available), or if there is a mission requirement that cannot be otherwise met without the traveler using his/her POV.
Q13: Is lodging reimbursable within my PDS if I am required to self-quarantine to prevent
A13: Lodging within the PDS, or other location because of quarantine is not reimbursable. Household members are advised to follow the guidance provided by the CDC at:
Q14: On official travel, are hygienic products purchased as preventative measures to
COVID-19 reimbursable travel expenses?
A14: Products purchased related to COVID-19 are personal expenses, not reimbursable travel expenses, unless they are necessary to the mission. If so, they may be reimbursed via a SF 1164 or through similar means.
Q15: Has the State Department issued any new travel restrictions or advisories?
A15: The State department has issued a Level-4 advisory for all travelers coming stateside from overseas:
Q16: In what areas locally is travel authorized?
A16: Effective March 16, SECDEF and the DON have issued travel restrictions that authorize leave for service members, DOD civilians and their families within the local area, defined as the counties of Santa Cruz, Santa Clara, San Benito and the portion of Monterey County extending down to the southern extremity of the city limits of King City, California.
Q1: Who should telework?
A1: All NPS employees are encouraged to have an active Situational Telework Agreement on
• Situational telework allows you, with supervisory approval, to work at an alternate work site on an ad-hoc basis.
• The request can be completed within your TWMS account.
• Should a local outbreak of COVID-19 occur, having your official paperwork on file and a plan of action with your supervisor ensures preparedness.
• For additional information: https://nps.edu/group/mynps/covid-19-updates-for-nps-faculty-students-and-staff
Q2: Can my supervisor direct/mandate me to telework, even if I would prefer not to or I
am not eligible for it?
A2: Telework is an essential tool in helping the Department minimize risk to its civilian personnel and their families, as well as ensuring the readiness of our force and continuance of operations and execution of mission during a pandemic. In limited and specific circumstances, an Agency can direct an alternate place of work, even if you do not have a telework agreement in place or have previously indicated that you do not want to voluntarily participate in telework. At this time, NPS is only asking that employees be prepared by initiating voluntary situational telework agreements.
Q3: How do I create a telework agreement?
A3: Log into TWMS at: https://twms.navy.mil with your CAC card; under the “Actions” heading, choose Tools/Functions; select Telework Request Management; click on the link “Create New Telework Request” and follow the instructions.
Q4: What if TWMS won’t let me initiate a telework agreement?
A4: You can still work from home if directed to do so. If you do not have access to a CAC card reader or are not properly coded for telework in TWMS, download and complete the online TWMS Telework training and a hard copy of DD Form 2946 and submit it to Ken Stewart at firstname.lastname@example.org at the Human Resources Office or email@example.com.
Q5: If my child’s day care facility or school closes, but NPS is still open, can I telework
since I won’t have any childcare?
A5: Yes. SECDEF Memo dated 8 March 2020, Subject: Civilian Personnel Guidance for DoD Components in Responding to Coronavirus Disease 2019, has granted a limited exception through December 31, 2020 that will allow civilian employees to telework during an emergency (e.g., continuity of operations event, pandemic health crisis) while a child or other persons requiring care or supervision is at home.
Q6: Will we continue to process contracts and execute funds?
A6: All mission essential functions will continue even if telework is directed. Essential personnel have been identified and have capability to continue the mission.
Q7: What is the most current guidance on teleworking?
A7: As of March 16, 2020, NPS workspaces are closed and mandatory telework is directed until further notice. Exceptions will be made on a case-by-case basis.
The President has delegated approval authority to the Chief of Staff (COS) and Provost for the purposes of facilitating distance learning, classified related work and executing NPS essential functions (while maintaining social distancing requirements).
Contractor program managers should contact their contracting officer for specific direction.
Q1. Can I be prohibited from coming to work after contracting COVID-19?
A1: Yes. NPS is obligated to provide a safe campus and workplace for everyone.
- Pay may depend on the nature of your job responsibilities.
- You can use accrued paid leave.
- You can work from home with supervisory approval and a telework agreement.
- See NPS HR for more details: https://nps/edu/web/hro
Q2: How do I code telework in SLDCADA?
A2: Guidance regarding timecards in SLDCADA:
- If performing situational telework (i.e., due to COVID-19), timecards should be coded with Type Hour Code (THC) RG and Environmental Hazard Code (Ehz) TS for Telework Situational.
- If working on a regular and recurring telework day (teleworking every Wednesday each pay period), timecards should continue to be coded with Type Hour Code (THC) RG and Environmental Hazard Code (Ehz) TW for Telework Regular.
- If your supervisor determined that you are unable to perform work from home (or at an another approved location), and you have not been granted an exception to work from an NPS workspace, timecards should be coded with Type Hour Code (THC) LN and Environmental Hazard Code (Ehz) PS for Weather and Safety Leave. (NOTE: Weather and Safety Leave must be pre-approved by coordination through your supervisor, who should have already conferred with HR.
- Weather and Safety Leave is ONLY available to federal civilian employees (AD, GS, and WG).
The government does not control contractor employee leave entitlements; contractor personnel should work within their own supervisory chain for guidance on what leave options may be available to them.
Q3: If I contract COVID-19 through performance of my assigned duties, do I receive hazard pay or environmental differential pay?
A3: GS employees may receive additional pay for the performance of hazardous duty or that involving physical hardship. The Agency will determine that exposure was due to the performance of assigned duties and that the duty has not been taken into account in the classification of the employee’s position. Hazard pay is not payable if safety precautions have reduced the element of hazard to a less than significant level of risk, consistent with generally accepted standards that may be applicable.
- Environmental differential pay may be granted if an employee has been exposed to a working condition, physical hardship of an unusually severe nature. Determinations for qualifications are made on a case-by-case basis.
- If either form of pay is granted, it is at the Agency’s direction.
Q4: If NPS moves to a telework situation, how will time be documented if personnel do not have CAC readers and access to SLDCDA?
A4: It is essential that current supervisors ensure they have access to SLDCDA at home and that they have permissions to certify any subordinate employees to include covering for any subordinate supervisors that may not have access.
Q5: Will the mandatory shelter-in-place directive affect my locality pay?
A5: Telework employees for NPS that generally commute at least twice per pay period but are temporarily unable to do so due to the county’s shelter in place requirements can continue to telework without a change in locality pay.
Q1: What do I do if my work is funded as a reimbursable?
A1: To telework, ensure your agreement is current, and you have proper connectivity from home and VPN access. If you telework or work through DL, charge your labor to the appropriate FIP/JON.
Q2: What if my work is funded as a reimbursable, but I cannot work remotely?
A2: It may be possible during some phases of an outbreak that a small number of critical research personnel will have monitored access to laboratory spaces. The academic deans are compiling a list of faculty and students whose projects cannot make substantive progress without intermittent access to the university’s physical facilities.
Q3: What if my work is funded as a reimbursable, but I cannot complete my work
remotely or I am under a travel restriction?
A3: Contact your supervisor and/or project sponsor to determine if the project can be modified to accommodate your work restrictions, or if not, whether you can be temporarily assigned to alternate duties to maintain your current employment status. If you are an intermittent employee, continued pay is dependent on available work. If you are not able to perform the project/work to which you are assigned, you may be removed from duty status.If excluded from coming on campus, contact your project sponsor to determine if there are alternative goals that can be accomplished remotely and/or whether the project and associated funding can be postponed. If the project/work cannot be completed due to base closure or cancelled travel, critical researchers may be furloughed.
Q1: Will NPS grant me leave if I get sick with COVID-19?
A1: Employees will generally be required to take accrued sick leave if they experience symptoms of COVID-19. If you run out of leave, sick leave may be advanced, in accordance with applicable limitations. Employees may also be able to enroll in the Voluntary Leave Transfer Program (VLTP) if they have expended all sick and annual leave and have administratively sufficient medical documentation substantiating the need. To discuss civilian leave options, contact the NPS Human Resources Office at firstname.lastname@example.org.
*Military recovery time would be considered in the line of duty.
Q2: Can NPS grant me Weather and Safety Leave if I need to telework because I was exposed to a confirmed case of COVID-19?
A2: If you are symptomatic, you may use sick, annual or other accrued time off. If you are asymptomatic and telework ready, you will be required to either telework, take annual leave, or use other accrued time off. You will not be eligible to use sick leave or Weather and Safety Leave for a mere exposure. However. weather and Safety Leave may be authorized if an asymptomatic person who is not telework ready is quarantined under the authority of local or public health officials.
Q3: What happens if I am subject to a 14-day quarantine period and do not have the ability to work from home or at another approved location?
A3: If you are not telework ready, Weather and Safety Leave may be authorized for an asymptomatic employee who is subject to movement restrictions (quarantine or isolation) under the direction of public health authorities due to a significant risk of exposure to a communicable disease, such as COVID-19. Ask your chain of command and Human Resources Office to determine your course of action.
Q4: If I run out of sick leave due to my own or another family member’s illness from COVID-19, can I receive advanced Sick Leave?
A4: Sick Leave can be advanced at the Agency’s direction under the following circumstances:
- 30 days/240 hours can be advanced if the employee will jeopardize the health of others by exposing them to a communicable disease.
- 3 days/104 hours may be advanced if the employee is providing care for a family member who would jeopardize the health of others by exposing them to a communicable disease.
Q5: How do I find information on Worker’s Compensation benefits related to COVID-19?
A5: Information can be found at: https://www.dol.gov/owcp/dfec/InfoFECACoverageCoronavirus.htm
Q8: If I am pregnant or in a high-risk category, but I am not telework ready, may I be granted Weather and Safety Leave?
A8: Yes. NPS encourages all eligible employees to use telework flexibilities to the greatest extent possible. The CDC has advised that special populations and those with high risk complications may be granted Weather and Safety Leave, if they are not telework ready. These CDC-identified populations include older adults and individuals who have chronic health conditions, such as high blood pressure, heart disease, diabetes, lung disease or compromised immune systems. Depending on the circumstances, self-identification that the employee is in one of these populations may be accepted, without certification by a medical professional.
Q9: What happens if I am unable to telework due to the nature of my job or there is not enough work for me to justify a full-time telework schedule?
A9: HRO will work with you and your supervisors to determine your eligibility for either part or full-time Weather and Safety Leave, which under 5 CFR 6329c, may be granted to employees without loss or reduction of pay, if an employee, or group of employees, is prevented from safely traveling to or performing work at an approved location.
Q10: How do I request Weather and Safety Leave if I am unable to telework?
A10: If you are unable to perform your duties remotely or are only able to complete a portion of your duties remotely, send an email through your supervisor to Ms. Jennifer Amorin: email@example.com and include the following:
- Weather and Safety Leave in the subject line
- An explanation of the nature of your work
- An explanation of how current restrictions on travel and workplace access prevent you from performing your assigned duties
- Your assessment of whether or not a temporary modification of your assigned duties will allow you to perform them remotely
- The number of hours of Weather and Safety Leave you are requesting
HRO will evaluate each request and forward to the appropriate decision-making authority. If approved, the requestor will be notified and will be given instructions on how to properly code Weather and Safety Leave in SLDCADA.
Q11: Does telework allow me to work from any remote location?
A11: Employees may work from an approved alternate duty location, not from any remote location, per their normal work schedule and hours.
Q12: What are some best practices for managing teleworkers?
A12: Actively supervise your employees by:
- Identifying specific work, tasks and projects to be accomplished;
- Considering how telework will affect the dynamics of your team;
- Leveraging communications technologies Microsoft Teams or Zoom;
- Establishing daily reporting requirements to your supervisor and/or the entire team;
- Setting performance standards via OPM: www.opm.gov/perform;
- Being flexible in management style, communications, tasking, etc.;
- Patiently adapting to the new environment;
- Demonstrating willingness to listen and learn!
Q13: What are some best practices for teleworkers?
A13: Maximize your telework efficacy by:
- Eliminating distractions;
- Setting up a dedicated workspace at your telework location;
- Working with your supervisor to identify what duties you feel can/cannot be accomplished through telework;
- Identifying changes that need to be pre-approved;
- Working with your supervisor to set a daily telework schedule and providing expected deliverables;
- Ensuring your availability by phone or email;
- Virtually attending all required meetings;
- Communicating regularly with your supervisor and other members of the team.
Q14: Are there digital tools available for supervisors/teleworkers?
A14: See the Information Technology FAQs for using Zoom, recommended for faculty, and Microsoft Teams, recommended for staff.
Q15: Can I be compelled to telework during an emergency situation?
A15: Telework is generally a voluntary agreement, but during certain emergency situations, supervisors can mandate telework to ensure continuity of operations whether an employee has a valid telework agreement or not. Not all employees can work remotely, but traditional exclusions to telework may not always apply during emergency situations. Currently, the prohibition pertaining to telework and dependent care have been waived through December 31, 2020.
Please contact HRO for assistance or to discuss options if you believe an exclusion may apply to you.
Q16: What are the responsibilities for both supervisors and teleworkers during an emergency situation?
A16: Teleworkers may mitigate the effects of an emergency situation by:
- Understanding the agency's emergency plan (continuity plan, pandemic plan, etc.) and your role in executing the plan;
- Notifying employees designated as emergency personnel for a continuity or pandemic event;
- Communicating expectations to both emergency and non-emergency employees regarding their roles and responsibilities in an emergency;
- Establishing communication processes to notify emergency employees and non-emergency employees of the activation of the agency’s emergency plan and the agency operating status during the emergency;
- Integrating emergency expectations into telework agreements as appropriate.
Q17: Who do I contact in Human Resources to discuss my concerns about telework and or my various leave options?
A17: Please contact Telework Manager Kenneth Stewart at firstname.lastname@example.org or at (831) 656-2007.
Q18: If an employee, who has been receiving weather and safety leave due to exposure to COVID-19 becomes symptomatic, should he or she continue to receive weather and safety leave?
A18: No. Sick leave would be used to cover such a period of sickness, as provided in 5 CFR 630.401(a)(2). Agencies must grant sick leave when an illness, such as COVID-19, prevents an employee from performing work.
Q19: Can agencies approve weather and safety leave for an employee who has been quarantined due to exposure to a communicable disease, such as Coronavirus Disease 2019 (COVID-19)?
A19: Agencies may authorize weather and safety leave for an asymptomatic employee who is subject to movement restrictions (quarantine or isolation) under the direction of public health authorities due to a significant risk of exposure to a quarantinable communicable disease, such as COVID-19.
Q20: If an employee must stay home to care for an asymptomatic family member who was exposed to a quarantinable communicable disease, such as COVID-19, should an agency authorize weather and safety leave?
A20: No. An agency should not authorize weather and safety leave in this instance. An employee who is healthy and is caring for an asymptomatic family member may request annual leave, advanced annual leave, other paid time off (e.g., earned compensatory time off, earned credit hours), or leave without pay for the period of absence from his or her job. In addition, an employee who is caring for an asymptomatic family member who has been exposed to a quarantinable communicable disease and who is covered by a telework agreement may also request to telework pursuant to an ad hoc arrangement to the extent possible. If the employee's family member becomes symptomatic (ill) with a quarantinable communicable disease, such as COVID-19, sick leave to care for a family member with a serious health condition would be appropriate.
Q21: Must an employee have a doctor’s note if requesting to use sick leave for 3 days or more due to an illness from a quarantinable communicable disease, such as COVID-19?
A21: Not necessarily. Under OPM’s regulations (5 CFR 630.405(a)), an agency may grant sick leave only when the need for sick leave is supported by administratively acceptable evidence. An agency may consider an employee’s self-certification as to the reason for his or her absence as administratively acceptable evidence, regardless of the duration of the absence. An agency may also require a medical certificate or other administratively acceptable evidence as to the reason for an absence for any of the purposes for which sick leave is granted for an absence in excess of 3 workdays, or for a lesser period when the agency determines it is necessary. Supervisors should use their best judgment and follow their agency’s internal practices for granting sick leave. Agencies should also be mindful about the burden and impact of requiring a medical certificate.
Q22: If an employee comes to work and shows symptoms of illness, what should the supervisor do? May the employee be placed on excused absence (administrative leave), and if so, for how long? What is needed before the employee can return to work?
A22: When a supervisor observes an employee at the workplace exhibiting medical symptoms, he or she can express general concern regarding the employee’s health and remind the employee of his or her leave options for seeking medical attention, such as requesting sick or annual leave. If the employee has no leave available, supervisors are authorized to approve requests for advanced leave or leave without pay in certain circumstances. When these leave options are not practical, a viable alternative, when the employee is covered by a telework agreement, is for the employee to work from home for social distancing purposes pursuant to an ad hoc arrangement approved by the employee’s supervisor. Supervisors should not place an employee on excused absence (administrative leave) without first consulting with HR. Before an employee returns to work, the employee’s supervisor should also consult with HR.
Q23: What happens if an employee does not have a sufficient amount of work to perform to cover the entire telework day during incidences of COVID-19?
A23: An employee must always have a sufficient amount of work to perform throughout the workday when he or she teleworks. An employee performing telework who does not have enough work must notify his or her supervisor and receive additional work or discuss leave options such as annual leave, advanced annual leave, other paid time off (e.g., earned compensatory time off, earned credit hours), or leave without pay.
Q24: Where can I find further information on Telework?
A24: in addition to these FAQs under Telework at: https://nps.edu/web/guest/covid19-faqs#telework, a link to Managing Telework Best Practices is at:
Q1: What is the status of general mass trainings (GMT) sessions?
A1: All general and face-to-face GMT sessions are cancelled until further notice.
Q2: Are online GMT sessions available?
Q2: Training Office staff are working to digitally deliver two of the fifteen FY20 required trainings from your personal computer, and will provide details via a bulk email about how to complete and document the trainings. A plan to develop alternative delivery methods for mandatory civilian trainings is underway.
Q3: Is there a way for civilian staff and faculty to currently complete any of their fifteen FY20 training requirements?
Q3: To complete the FY20 DRUG FREE WORKPLACE: Please refer to the Drug-Free Workplace document and Marijuana Factsheet, and/or contact the Human Resources Office at: email@example.com. Please click here to certify that you have completed this training.
Q4: Are there key things to keep in mind to stay safe?
Q4: Here are some important reminders:
- Know the closest emergency exit to your office/classroom.
- Know the fire evacuation route for your building.
- Know the numbers to call in an emergency:
- Emergency: For Medical/Fire/Police Emergencies: 9-911
- Non-Emergency: NSAM Police (Non-Emergency): x-2556
- NPS Quarterdeck: x-2442
- Police - Monterey: 831-646-3914
- Police - POM Annex: 831-242-7851
- Fire Station - POM Annex: 831-242-7701/2
- NSAM Security Manager/ATO - Mr. Andy Archuletta: x-7555
- NPS ATO - CWO2 Jamal Thompson: x-3031
- NPS Special Security Officer/Security Manager - Mr. Andy Andersen: x-2450
- Know your role in an Active Shooter Situation.
- Earthquakes are our biggest natural disaster threat. Know what you should do if we have one.
- Get Prepared California has instructions for every type of building you might be in during an earthquake and information on how to make sure you are prepared before an earthquake hits.
- Be aware of your surroundings at all times—if you see something, say something.
- If you have suggestions, please use the NSAM Suggestion Box.
Q5: How do I reach the Training Office?
A5: Contact the Training Office at TrainingOfficer@nps.edu or (831) 656-1187/1098. Contact your branch office if outside the DON. Find updates at the NPS Military Training website here and the NPS Civilian Training website here.
Q1: What IT-related support will be available if the campus is transitioned to a remote work environment?
A1: Technology Assistance Center (TAC) supports day-to-day operations and requests for IT-related services and assistance, including problem resolution, new computer
equipment, application or web services, network questions, firewall requests, telephone or project-related needs Monday through Thursday 7:00 AM – 5:00 PM; and Friday from 7:00 AM to 1:15 PM.
Contact TAC at: firstname.lastname@example.org; 831-656-1046; TAC Support Wiki
- Distance Learning assists with the latest educational and classroom technologies, including Sakai, Video Conferencing, Audio/Visual, Assistive Technologies, and Multimedia Services. Contact DL at: email@example.com 831-656-2020; Educational Technologies Services Wiki.
- Cybersecurity includes protective measures that ensure information and communications technologies are safe, secure and fulfill their role in supporting the NPS mission, including an arsenal of next generation protective tools, complimentary best practices, policy, processes and procedures, overlapping rights, rules, and restrictions, focused on a very basic set of information assurance principles: confidentiality, integrity, and availability.
Contact Cybersecurity at: firstname.lastname@example.org; 831-656-6070; Security Center Wiki.
- The SharePoint Portal is a single enterprise solution that supports portals and team web sites for information sharing and document collaboration. Each department has a SharePoint site to facilitate collaboration, provide content management, implement business processes and share information across the organization. SharePoint users can take advantage of the workflow feature, document versioning, and enterprise search. Business critical information can be stored in one central location.
- For comments, corrections, or updates to the NPS website, requests for website announcements, bulk email, website content updates, site account creation, site access, website metrics, Liferay support, Wiki support, JIRA support, and EXERN accounts, Contact:email@example.com; 831-656-1046.
Q2: Can I use my personal computer to do government work?
A2: NPS does not have enough laptops to supply to the campus to telework, so a personal desktop/laptop can be used to do government work.
Q3: Can I get a CAC reader/laptop?
A3: ITACS has a limited number of CAC reader/laptops, but priority requests can be made through a Dean/Chair/Director. Users’ CAC-enabled keyboards can also be disabled and taken home.
Q4: How do I prepare my laptop for possible teleworking?
A4: Since your remote computer will be connected to the NPS network, it must meet
⎫ Operating system security patches must be applied
⎫ Anti-virus software must be installed and updated routinely
⎫ Duo two-factor security must be installed
⎫ GlobalProtect must be installed
⎫ See ITACS for more information: https://nps.edu/faculty-staff
Q5: How do I work remotely?
A5: A user should:
1. Ensure personal/Government Furnished Equipment (GFE) meets minimum standards.
2. Determine if VPN is required (what service are you using).
3. Ensure Duo if required is installed on a personal device you have access to or home phone number (landline).
4. Ensure Encryption & Digital Signatures (DOD CAC) with DOD certificates capability are installed.
5. Set up for Remote System (BYOD or GOV) through self-service or with ITACS support: https://www.cac.mil/ and https://nps.edu/web/technology/support.
• ITACS provides several tools that enable the NPS community to work remotely. These tools include:
1. GlobalProtect VPN (http://pounder.nps.edu/): allows a user to create a tunnel between an external device and the NPS network. Once connected to the VPN, the user will have full access to the NPS enterprise services.
2. O365 / SharePoint / Webmail/ OneDrive (https://o365.nps.edu): Microsoft O365 allows the user to access online version of Microsoft products, such as Outlook, Word, Excel, PowerPoint, Teams, etc. The client version of Microsoft o365 may also be downloaded to a personal or Government Furnished Equipment (GFE) through the NPS o365 website.
3. H Drive (Map Drive on Mac, Map Drive on Windows): H drives contain the NPS users’ roaming profile, which includes their desktop, configurations, and files. To connect to the H drive, users must be connected to the VPN.
4. CloudLab (https://cloudlab.nps.edu): CloudLab allows users to access the NPS enterprise network and services remotely through a virtual environment.
5. Apporto: Virtualized environment that provides access to several pieces of lab software (i.e. MATLAB, SolidWorks)
Q6: How do I connect to the Virtual Private Network?
A6: Access to NPS internal networks is via a secure connection called the Virtual Private Network (VPN). To use VPN, Duo Security must be installed on your device, and this link added to your browser: https://pounder.nps.edu/.
For step-by-step instructions click on the Wiki HERE.
• To comply with and ensure the security of the network and its files, users must:
⎫ Download and run Antivirus – McAfee, available for free at NPS Software Downloads (NPS login required)
⎫ Run all system updates
Q7: Should I be testing my ability to log in to the NPS intranet from home?
A7: It is recommended that in preparation for teleworking, test to ensure you can effectively work from home. Discuss with your supervisor options for determining your connectivity and access to resources.
Q8: What services can and cannot be accessed using the VPN?
A8: Services accessible through VPN include:
- O365 (SharePoint, Teams, Office Suite (Word, Excel, PowerPoint, Outlook, Access, Publisher), OneDrive). NOTE: you can download Office Suite on your machine.
- Student Muster
- Wiki / JIRA
- CloudLab (https://cloudlab.nps.edu)
- SLDCADA (CAC required)
- TWMS (https://twms.navy.mil)
- NPS External Websites
- Other Websites
NPS Password Reset:
- Shared Drives (MAS, etc.) (Mac and Windows instructions)
- H Drive (Mac and Windows instructions)
- NPS Internal Websites
Q9: Can I connect to the MIL network from home?
A9: DOD controls do not permit access to .mil sites from home.
Q10: How do I reset my password/unlock my account?
A10: To reset passwords:
1. Visit https://npspassword.nps.edu
2. Click Create/Reset Profile
3. Log In
4. Create three security questions and answers
5. For additional support contact the Technology Assistance Center (TAC) (firstname.lastname@example.org; 831-656-1046)
• For additional support visit the ITACS Accounts & Passwords page for instructions on how to reset your password: https://nps.edu/web/technology/accounts-passphrases.
⎫ To create a profile (recommended): https://npspassword.nps.edu/.
https://npspassword.nps.edu/exern/ for external use
Q11: How do I access my files?
A11: To access files on H Drive: Connect to Cloudlab or VPN and map your H drive
(Map Drive on Mac, Map Drive on Windows).
• To access files on SharePoint/OneDrive: Visit Sharepoint or OneDrive without VPN directly at https://o365.nps.edu.
Q13: How do I communicate with others in my department?
A13: Microsoft Teams have been created for each school and department. These can have sub-channels added to create additional groups within the Team.
Q14: Will I have access to the STBL/ SCIF?
A14: No. There is no scenario where remote access to classified environments is possible.
For faculty: Check with your POC.
Q15: How do I access my research tools?
A15: In some cases, if software-based, access via CloudLab or contact the TAC.
Q16: Can I take my NPS desktop computer home to telework?
A16: No. Only laptops are set up for remote access; PCs and Apple desktop machines do not
support remote log in functions.
Q17: Can I use either a thumb or external drive to store my information if I telework?
A17: Neither is permissible in government computers. Use OneDrive for primary cloud storage for easy access from any machine.
Q18: If I incur costs for purchasing an Internet service or a computer to work from home,
are they reimbursable?
A18: Reimbursement is at the Agency’s discretion, but special allowance payments can be made on a case-by-case basis during a pandemic health crisis.
Q1: How do I manage my office phone calls and/or check my voicemails?
A1: To check voicemails: https://voicemail.nps.edu. At the prompt, input the last four digits of your extension and your voicemail passcode to access messages.
For full instructions, please see the Voicemail Support Wiki page.
- To forward your office phone number to a cell phone, press *22 and then the number you wish to forward to. Do not forget to add the “9” to access the outside line. Example (*22 9 18315551212). To stop call forwarding, press #22.
Q2: How do I forward telephone calls from my NPS extension to my cell phone?
A2: To activate call forwarding to a cell phone:
• Press *22
• Enter the number to forward calls
• Listen for the confirmation tone ("dut-dut-dut").
• Remember to add the "9" to access an outside line. Example: *22 9 1 8315551212
To deactivate call forwarding:
• Press #22
• Listen for the confirmation tone ("dut-dut-dut")
Unanswered calls will go to the cellphone’s voicemail rather than your NPS voicemail. Test to ensure you can activate and deactivate forwarding features correctly.
For this and other phone-related teleworking information, see the Telephone/VTC section of the COVID-19 FAQ: https://nps.edu/group/mynps/covid19-faq#telephone
If you have any questions or difficulty setting up call forwarding, please contact the Telecommunications Office (email@example.com, 831-656-1033).
Q3: How do I host a conference call?
A3: To host conference calls, use:
- Sonexis Conference Manager – Any currently scheduled conferences will proceed normally. If you are dialing in from off-campus, you will need to dial 831-656-6500 to start the call.
- Zoom – Users with NPS Zoom accounts may create and host sessions with up to 100 participants. Each session includes an audio bridge, so you can use Zoom as an audio conference tool. You may invite participants outside NPS; they do not need an NPS Zoom account. (POC for Zoom accounts: CLE 831-656-2020, firstname.lastname@example.org). Zoom/Collaborate can be used to include non-NPS participants (and provides for participants to call in via phone)
- Microsoft Teams – For authenticated NPS users only, an option only appropriate if all users qualify as such. Using Teams for audio calls will consume cellular data unless your mobile device is connected to Wi-Fi.
Q4: Can I participate in a VTC session from home?
A4: Audio-only dial-in for VTC sessions will be available.
- Teleworkers may be able to use the Jabber Video client to participate in VTC sessions. Availability may be affected by conditions at other DOD activities and any DOD hubs required for the connection.
- Please contact the VTC office to discuss.
Q1: How do we stay informed if the campus is closed?
A1: The NPS website, intranet and social media platforms will continue to provide official updates.
- The home page will offer operating status updates
- Check the intranet home page for details and actions requested of you
- Stay in touch with your supervisor or military chain of command
- Link to ONR PAO: https://nps.edu/office-of-university-communications
- Link to the NPS external site/Internet: https://www.nps.edu
- Link to the NPS internal site/intranet: https://nps.edu/group/mynps/welcome
- Link to COVID-19 Updates for NPS Faculty, Students and Staff:
Q2: How do I stay informed of emergency alerts issued from NPS and NSAM?
A2: NPS and NSAM have robust capabilities to provide rapid alerts and dissemination of critical information in the event of an emergency situation through the AtHoc system.
To activate, left-click on the Purple Globe in the hidden icons on your desktop screen to see the menu or go to: http://wiki.nps.edu/display/TAC/NSA+Monterey+AtHoc+Mass+Notification+System.
For questions, contact the Emergency Management Coordinator at email@example.com or 831-656-7661.
Basic information on emergency preparedness is at: https://my.nps.edu/web/safety/emergency-management
Q1: What is the current status of the installation?
A1: NSA Monterey and its associated properties will remain open to support the mission of our tenants. While NSAM staff are maximizing telework where possible and practicable, we will effectively carry out the mission and meet the critical needs of personnel.
NSA Monterey has set HPCON C MINUS. What this means is the base is employing stringent health protection measures focused on cleaning/sanitation, social distancing, cancelling public events and maximizing telework where practicable, health questionnaires at entry control points and closing or reducing some base services.
Q2: What is/are the conditions needed for the Navy to move to HPCON C and D?
A2: The decision to transition from one HPCON to another will be based on a continuous assessment of the rapidly changing conditions. HPCON D is a Severe situation, categorized was high community transmission and high mortality rate from illness. Our understanding of the coronavirus is rapidly evolving, and we may have to implement further measures to combat the spread of this virus.
Q3: What can we expect in HPCON D:
A3: The catalyst for elevation to HPCON D will most likely be the case load for the number of those affected within the community and around our local bases – NSAM and POM. HPCON D empowers more stringent reduction in services, such as the CDC and SAC, but those tools aren’t always required to be reduced. Keep in mind, we have already reduced services at NSA Monterey we are maximizing telework to the extent practicable to mirror and even go beyond those still offered outside our fence line. NSAM tenant commands are exercising Distance Learning and max teleworking, along with identifying many other functions within their commands that can be performed away from the work place and at home. Unless we see significant case numbers go up in not only Monterey County but throughout California and around our sister bases, expect that our current measures and services will remain the same. NSA Monterey will continue to keep all informed.
Q4: What is the current status of Base Functions and Services?
A4: Most base services are working as normal to support our tenants, but some are closed or have adjusted hours/services:
Entry Control Points:
- The Sloat gate and Annex gates remain available 24/7.
- The Del Monte gate is closed until further notice due to reduced traffic.
- The Visitor Control Center is limited to 1 customer at a time inside the visitor control center building. VCC open and under normal hours.
- The 3 NPS turnstiles on the main campus are closed to inbound foot traffic to ensure 100% receive verbal questioning at our entry control points as a method to minimize COVID-19 exposure to the base.
- The Annex turnstile is out of service awaiting repair.
Navy Lodge: Playground closed. La Mesa and Ord Military Community Housing playgrounds also closed.
NGIS/Navy Lodge: Status Open for military/tenant required travel. Guest with current leisure travel reservations between now and 11 May will be cancelled.
Fleet and Family Services: FFSC is still currently open, but is not seeing clients in person due to the COVID-19 precautions. Clients that want to speak to a PFM can schedule an appointment and the counseling will be over the phone. Call 831-656-3528 to schedule an appointment.
MWR ITT Ticket Office: Closed.
Golf Course: Closed.
NSAM Dental Clinic: Providing emergency care only. Exams are deferred unless there is absolute urgent need for the exam to be done, which will be considered on a case by case basis (being dental class 4 doesn't qualify as an emergency). We will still allow check ins to drop off their dental records but prefer them to call first (our clinic front desk number 831-656-2477).
MEDICAL: Medical sick call is open on a walk-in basis (0630-0730).
NSAM ID Card Lab: ID Card lab services will be limited to those in emergent need only, and services are limited to: Initial CAC issuance, Lost/Stolen CAC or Teslin ID card issuances, CAC/Teslin card renewals for cards set to expire in the next 30 days, and pin resets.
Starbucks: Closed until further notice.
Café Del Monte: Closed until further notice.
El Prado: Breakfast, Lunch and Dinner for to-go, takeout options.
Trident Room: Closed.
NEX/Gas station/Autoport: Open. NEX will be closed on Sundays only, due to a low volume of business. It will remain open for normal hours Mon-Sat.
NEX Barber Shop: Closed until further notice.
Chapel: Closed for worship services. Counseling services available and will continue to be provided.
RV park: Open. No reduction in services.
Post Office: Open.
N9 Admin office: Closed. Staff to telework.
Q5: Are the Commissary and Navy Exchange open?
A5: Yes. The Commissaries remain open, and will conduct 100% I.D. card checks at the entrance of all stores and will revoke the visitor policy. These measures are in place to reduce the number of people in stores, support social distancing, and minimize crowds. Additionally, “early bird” shopping hours have been eliminated to allow more time for cleaning and re-stocking.
- Individuals who are authorized patrons but lack the ability to shop for themselves, may have a personal agent shop for them, if the personal agent possess a written letter of authorization.
- Each authorized patron is only authorized to use one shopping cart. This measure is to facilitate social distancing by enabling patrons to checkout more rapidly and to allocate limited supplies and services.
- All purchases, with the exception of produce, are limited to two of any item. This ensures that every member of our military community has the opportunity to receive their commissary benefits
- No personal bags can be used. Store offered bags must be used for hygienic purposes. Please recycle the bags in the recycle containers located outside not only the Commissary on your next visit.
- Active duty military in uniform have exclusive access at the Commissary on Saturdays from 0830-1030. Dependents may enter, but must be with Service Member in uniform, and are limited to one cart for the Service Member.
Navy Exchanges are remaining open to support the military community and their families. The stores are taking appropriate precautions, such as extra cleaning, continuing to provide wipes and hand sanitizing stations, etc. to minimize the spread of germs. The NSAM NEX is limiting quantities of certain products to one per customer, per day. Products limited to one per customer per day include, but are not limited to, based on in-stock levels:
Hand Sanitizer/Hand soap
2 per customer per day:
Q6: For the commissary, is there any allowance for large families to purchase more than 2 items of a certain type in order to minimize trips and risk?
A6: Service members with large families may be granted a letter from the Presidio of Monterey authorizing them to purchase more than two items. Please work with your chain of command to coordinate with the Presidio of Monterey if you have a large family struggling with the two-item limit.
Q7: Can contractors shop at the commissary?
A7: Authorized commissary patrons as defined by Department of Defense Instruction 1330.17, DoD Commissary Program, include active duty, Guard and Reserve members, military retirees, Medal of Honor recipients, 100 percent disabled veterans, and their authorized family members. https://www.commissaries.com/customer-service/faqs-listing?field_faq_categories_target_id%5B0%5D=37
The Defense Commissary Agency has no authority to determine whether a person is authorized to shop in the commissary. If you believe you may be entitled to commissary privileges, visit your local installation Pass and ID office for information about military benefits and to obtain an ID card consistent with your entitlements.
Q8: Is the NEX Barber Shop open?
A8: The NEX Barber Shop is closed until further notice to minimize exposure to COVID-19 in compliance with the CNO’s NAVADMIN 073/20 announcing the temporary relaxation of male and female hair length grooming standards.
Q9: What is the current status of CAL MED Clinics?
A9: As of March 25, 2020:
- The POM clinic has started prescreening all patients and staff for COVID-19 outside the front doors of health clinic.
- POM Primary Care Clinic and Gourley Clinic: OPEN; Transitioning to acute and teleHealth appointments only. Routine appointments will be delayed. This action will improve access for sick beneficiaries. If a unit requires an exception to this change (e.g., Separation physical that cannot be delayed), please let your provider know.
- Behavioral Health: OPEN; transitioning to acute and telehealth appointments. MAJ Powell will be in contact with units to coordinate safety POC for teleBH appointments.
- Physical Therapy: OPEN; will reduce capacity, focus on acute injuries and post-operative rehabilitation and teleHealth. Will remain at Price Fitness Center.
- Optometry: CLOSED; thru 25 March 2020.
- Wellness center: CLOSED; staff shifted to support other missions.
- Pharmacy: OPEN; patients will receive extended supply if available. Recommend beneficiaries use Express Scripts https://militaryrx.express-scripts.com/
- Lab: OPEN.
- Radiology: OPEN; may vary due to staffing.
- Readiness and Immersion physicals and immunizations: CLOSED; exceptions will be determined on a case by case basis.
Q10: What is the current status of Sexual Assault and Response Services?
A10: Jen Schoen, NSA Monterey’s Sexual Assault Resource Coordinator, is currently teleworking from 0800-1630 Mon-Friday, but remains on call 24/7 for sexual assault issues. All survivors of sexual assault will be provided support, resource information, and one on one consultations, if needed. Jen has the Unit Victim Advocate 24/7 Watch bill currently running through 15APR, and has the next watch ready to go for the time period covering 15APR-26AUG.
The next 40-hour Initial Victim Advocate class is scheduled for 8-12 JUN. Jen is asking each command to be aggressive in seeking more volunteers to be Victim Advocates in meeting the needs of a critical program.
As an FYI, all SACMGs will be postponed or cancelled until further notice.
Q11: What is the current status of the Fleet and Family Support Center (FFSC)?
A11: FFSC is still currently open, but is not seeing clients in person due to the COVID-19 precautions. Clients that want to speak to a PFM can schedule an appointment and the counseling will be over the phone. Call 831-656-3528 to schedule an appointment. All FFSC workshops have been cancelled until further notice. We will send out additional information as the situation changes. You may also check our Facebook page at https://www.facebook.com/ffcmonterey for the most up-to-date information. The PFM is available to provide training over the phone to your command, using the CNIC standardized CFS curriculum. Contact us at firstname.lastname@example.org for further details.
- The Consumer Financial Protection Bureau has put out an informative article on how to protect yourself financially from the impact of the coronavirus. https://www.consumerfinance.gov/about-us/blog/protect-yourself-financially-from-impact-of-coronavirus/
- The attached link is to an article about maintaining your mental well-being through the pandemic https://www.bbc.com/news/health-51873799
- The attached link is to an article from FINRA regarding your financial peace of mind https://www.finra.org/investors/insights/financial-peace-mind-age-coronavirus?utm_source=MM&utm_medium=email&utm_campaign=S%5FAI%5F031620%5FFINAL
Q12: What is the current status of the Chaplain’s office?
A12: The Chapel is closed for Sunday Worship services only. All other Chaplain services, both Protestant and Catholic, are available.
Q13: What is the current status of the Fleet Logistics Center (FLC)?
A13: FLC and Supply outlets (official mail center, warehouse, house hold goods) are open for business. House hold goods is closed to foot traffic, but is still reviewing and processing applications submitted at www.move.mil for carrier assignment as allowed by the DoD Stop Movement order. The DoD Stop Movement order placed all household goods associated with PCS moves are on hold. Separations and retirement moves are still being processed. If a member is in the middle of PCS at this time, they need to request a waiver from PERS 451. All FFSC workshops have been cancelled until further notice. We will send out additional information as the situation changes.
Q14: What is the current status of the Child Development Center (CDC)/School Age Care?
A14: Effective 30 March 2020, only patrons designated as Mission Critical by their command (without the ability to telework or distance learn) will receive care. Single/Dual Military parent NPS Students will be deemed as Mission Critical. Use the Essential Childcare Declaration sent out by the Child Youth Programs office for school signature for your Mission Critical designation.
- All childcare staff members, parents and children will receive a health screening upon arrival at the CDC and Tech Connection as a method to minimize COVID-19 exposure to children, staff and parents. This screening will include a temperature check. If the parent or child records a temperature of 100 or higher, the parent will be instructed to take the child home. Care cannot be resumed until the individual has been cleared by a health professional in writing.
- Parents are asked to self-screen their children prior to arriving at the center. The health of our military children as well as our childcare providers and staff members is a priority.
- Parents are required to self-care for own children at home if Navy full-time telework agreement during COVID-19 pandemic is executed, parent fees will be waived/space saved.
- Parent fees will be waived/space saved for all personnel who elect to voluntarily temporary withdrawal their child for at least two weeks or until May 1, 2020.
- Due to COVID-19, the CDC will continue to adapt its operations as necessary to meet both the Navy’s mission and family requirements while ensuring the children in our care and our professionals are healthy and safe.
Please keep in mind that as the situation evolves (and if restricted access to the base is ordered) and employees are to remain at home, the CDC will shift to children of Mission-Essential Personnel only.
Q15: Will I lose my spot at CDC if I keep my child home?
A15: No. Parent fees will be waived and spaces saved for parents who are required to self-care for their own children at home if a Navy full-time telework agreement is executed during the COVID-19 pandemic.
Parent fees will also be waived and spaces saved for all personnel who elect to voluntarily and temporarily withdraw their child for at least two weeks or until May 1, 2020.